Get a Phone Answering Service

Services-Phone-Answering

What is Phone Answering?

Our Australian based Phone Answering Service allows you to have some or all of your inbound calls answered by local and professional Virtual Receptionists.

Utilise Phone Answering to take messages, transfer callers, answer FAQs, or book appointments. We provide you with detailed call outcome messages by either email or SMS. Our service is 24/7/365 and completely customisable through the use of scripts, allowing you to maintain your brand integrity.

If you want to receive calls direct, we can switch on Phone Answering as an overflow Call Forwarding service so you dont miss business leads. Otherwise, we can switch on Phone Answering as an after-hours service – to make sure our Virtual Receptionists catch the calls you can’t.

Our Reporting Platform provides rich analytics, including the nature of all your inbound call as well as your inbound call data, providing you valuable insights into your call traffic trends.

We pride ourselves on offering the highest quality Phone Answering Services available in Australia.

Benefits of a Phone Answering Service

You’ll never miss an inbound call again

More economical and scalable, when compared to hiring staff

100% Australian based, callers will have a ‘local feel’ customer experience

Extend your operating hours with 24/7 customer support

Fully customisable scripts to suit your unique requirements

Access to award winning analytics

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Elegant businessman

Which Phone Answering Service is Right for You?

Basic: Phone Messaging

Messaging Service 

– Name
– Number
– Email Address
– Referral Source
– Reason for Call and Message

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Standard: Phone Receptionist

Messaging Service 

– Name
– Number
– Email Address
– Referral Source
– Reason for Call and Message

Cold Call Transfers

Warm Call Transfers

Provide Basic Company Information

Provide answers to questions relating to your businesses products and services

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Premium: Phone Agent

Messaging Service 

– Name
– Number
– Email Address
– Referral Source
– Reason for Call and Message

Cold Call Transfers

Warm Call Transfers

 Appointment Booking

 Roster Integration

– Call transfer or appointment scheduling to team members who are rostered to work

 Provide answers to questions relating to your businesses products and services

 Sales Processing

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Phone Answering Service FAQs

What is a Virtual Receptionist?

Our highly trained team of Virtual Receptionists will answer your business’s calls like one of your own staff – they just happen to be in our office.

Fonebox’s Brisbane based Live Operators become your Virtual Receptionists. Professional and courteous, our Virtual Receptionists are trained to communicate and respond just like one of your own team.

How does it work?

It’s simple, your incoming telephone calls are routed to our inbound contact centre where Virtual Receptionists answer your calls. Via Fonebox’s state of the software our Virtual Receptionists will deliver a completely customisable Phone Answering Service.

Our Virtual receptionists are so much more than a Phone Answering Service – they’re peace of mind.

What is Inbound Customer Service?

Inbound customer service refers to the support provided to customers via telephone. Our Virtual Receptionists provide the highest standard of inbound customer service in the industry – why? Partially because our Phone Answering Service is Australian based, which provides a ‘local feel’. And also because we’re committed to providing quality training to our Virtual Receptionists.

Remember, to customers, your phone answering service is inseparable from your product and service delivery. Fonebox sets the industry benchmark for quality and professionalism – choose the best for your customers, and for your business.

What is Call Wrap-Up?

Call Wrap-Up is included in our Phone Answering Service. We individually customise our Call Wrap-Up system to suit your business’ needs. Once your custom system is built each of your incoming calls  wrapped-up by our Live Operators will be assigned a job code, for example: “general enquiry”, “sales call”, “customer complaint”, practically anything. After which, the data will be available on our online Reporting Platform.

What our clients say about us.