Local appeal national brand awareness? If you’re considering a virtual phone number to attract local clients to your business then you should also consider the power of a national brand presence achieved through the use of a central number anyone in Australia can call to get through to the local branch of your business in their area. Our 13 Numbers 1300 Numbers and 1800 Numbers (toll free numbers), are national numbers you can choose for your business which all come with intuitive call routing to a destination that you specify. 1300 Numbers are charged at the cost of a local call for clients who use a landline to call your number.

We use a range of routing features including call forwarding to a contact or agent that you nominate, time and date based routing which means you choose a specific period of time that calls are routed to a particular number/s, location based routing which uses intuitive systems which forward clients to a particular number – landline or mobile – based on the location they are dialling from as well as postcode prompting which requests that your clients input their current postcode to map an appropriate number to forward their call to. We also have preset call menus using IVR as well as custom routing based on what you need our system to achieve for you.

If you have custom issues that only a bespoke solution will handle, we’re the right people for the job. If you’ve been told that what you want is impossible by your current provider, we’re the telco you need. We specialise in offering creative solutions to tricky problems and providing those solutions at the most cost-effective price possible.

Our customer service professionals offer their services from two local based call centres in Sydney and Brisbane. We offer a range of call answering services as well as incoming call routing from accurate message taking to following through on leads and processing sales when your clients call out agents to buy. Using our call centre services means that you also have access to call tracking data and call recording. We have created a host of intuitive and intelligent software solutions targeted at helping clients to craft the best customer journeys and discover what’s working for their business, what isn’t, and why.

Call reporting can help you glean relevant and important insights into how you’re branding and marketing your business. Using deep exchange or postcode prompting, we connect the right services to the right audience which increases the reach and effectiveness of your campaigns. And, we offer you the analytical data to assist in measuring that effectiveness.

When you use virtual phone numbers, you get a different number for each channel which makes it easy to track your marketing spend and other important metrics. Use the data that we provide to craft more effective campaigns and lean on our in-house expertise for assistance with improving your business operations and marketing presence.

To maximise your brand awareness and to generate a memorable phone number your clients and customers will always go straight to, consider using phone words. You choose a word that is spelled out in the letters which correspond to keypad digits and that is the Australian phone number that all of your clients’ calls will come through before being routed to the best agent in your support team who can assist them.

We are the telecommunications experts who produce solutions and results for the best possible rates. Our team will take the time to understand your requirements and then deliver a custom solution designs to get you the best results. We’re always available and ready to help you analyse and refine your campaigns, helping your business to grow and meet your objectives. And, when we say that we’re with you every step of the way, we really mean it. Our expert teams are ready to help at any time, 24/7.

Ready to create your virtual phone number and start targeting your local audiences around Australia? Are you ready for lowest rate options that offer you relevant business insights? If you think that your current provider is charging too much then you’re probably right. Get started today by contacting of our expert consultants who can take you through exactly what Fonebox is able to offer your business and for the best rate possible.