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Small & medium sized businesses

Boost your business performance and create life-long customers.

Grow your business

To grow your business in today’s competitive landscape, you need an competitive edge. Stand out from the crowd by delivering premium customer service. From the moment your customer dials your number right through to the completion of the transaction, Fonebox is with you. No more missed opportunities, or wasted marketing spend. You’ll increase conversions by placing your customers at the centre of everything you do. And we’ll work with you through every step of the process.

Turn callers into customers and increase revenue faster

Tracking inbound numbers and tailoring a secure, scalable solution for your business is crucial.

With Fonebox, you can:
  • Routing callers to the right person on your team so you increase conversions
  • Capturing each caller’s details, location and purpose of call
  • Expertly answering questions about your products and services
  • Regularly customise your solutions as your business grows

Are you able to deliver when your caller needs you the most? At Fonebox, the answer will be yes.

Data, insights and results

Do you know when your peak call times are? Can you differentiate between online and offline performance? Do you know which locations are underperforming, and why?

Orbit provides you the data and insights to answer these questions and a whole lot more. You can then adapt your solutions to accelerate your growth and revenue, and save time and money on administrative overhead.

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Delight your customers

You’re all about giving your customers the best possible experience. Here are three ways Fonebox can help.

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Call Routing Intelligence

Make it easy for your customers to find you, no matter where you are. Call routing connects customers to the right person, right away. Route calls to landlines and mobiles and set rules for particular days and times. You don't have to choose between agility and availability.

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24/7 live answering

You don't have to let customers down just because it's closing time. Our phone agents are there 24/7 to pick up the phone, listen and ask the right questions. Messages are in writing, so you can prioritise call-backs. And bookings and payments are entered directly into your systems, enabling customers to get what they want, faster.

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Reporting and analytics

How can you serve customers better? Get to know them. Fonebox's world-class reporting suite Orbit provides your customers location, peak call times, outcomes and much more. That helps you organise your business around your customers - everything from staffing levels, training, and call routing, to better targeted marketing campaigns. And CRM integration makes it easier to build your knowledge base, and your customer relationships.

Get a Free Consultation

Our experienced team will find the best solution to suit your business

Request a Free Consultation

Would like to know more? Simply fill in below form and our experienced team will contact you with the best solution to suit your business’ to ‘Would you like to know more? Simply fill in this form and our experienced team will contact you with the best solution to suit your business.

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Speak to a Specialist

Simply fill out the below form and our experienced business experts will help you on your telecommunication journey.

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Request a Free Quote

Get a Free Quote, quickly and easily. Simply fill out the below form and our experienced business experts will help you on your telecommunications journey. Get a quote Today!

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Request a Demo

Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.

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Talk to a member of our sales team

Trusted by these successful brands

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