Inbound Numbers

Every kind of number for different business needs.

We provide 13 numbers, 1300 numbers, 1800 numbers, local virtual numbers, international numbers and more.

We're Australia's leading provider of inbound telecommunication services.

We’re driven by a passion for connecting businesses with their customers.

Over 10 years powering Australia’s biggest companies

100% Australian owned with offices in Sydney, Brisbane, Melbourne and Auckland

An Over the Wire ASX-listed Company

Over 10 years powering Australia’s biggest companies

100% Australian owned with offices in Sydney, Brisbane, Melbourne and Auckland

An Over the Wire ASX-listed Company

Every kind of number for every kind of business

We offer much more than just inbound numbers

Whether you need virtual 13, 1300, 1800, or Local Virtual numbers, we help you unlock their true potential with market leading call routing, complex call handling configurations and industry leading analytics reporting – unique to Fonebox. Our expert approach to inbound numbers delivers unique solutions which uncover previously unimaginable opportunities.

Types of inbound numbers

1300 Numbers

13 Numbers

International Numbers

1800 Numbers

Phone Words

Local Virtual Numbers

Call routing - It's Rocket Science

We have a PHD in Adaptive Intelligence.

At Fonebox, we believe those who stop learning are destined to fail. Our call routing solutions are smart, efficient, integrated and industry-leading. But we’re always looking to improve – and the same should apply to your business. That’s why we’re advocates of “adaptive intelligence” – working with you to continuously improve your call routing system and customer journey.

Our proprietary platform actions your unique routing rules 24/7. Predictive smarts actioned in real time, combined with experts and deep insights from huge amounts of timely data, provide a solution that outsmarts artificial intelligence.

Orbit
Re-imagining Reporting and Analytics

Insightful data. One platform.

Orbit is our state-of-the-art reporting platform providing deeply detailed inbound analytics. Orbit’s comprehensive data and user-friendly format saves you time and money.

Routing Intelligence

We use real time, predictive routing decisions to connect the needs of a caller with the right resources.

Choose from a host of call routing options such as pre-set call menus, postcode prompting, exchange-based routing, call forwarding and more. Unlock true routing intelligence by combining options, or let us build your ideal call routing solution.

Data Driven Intelligence

Data doesn’t lie – and smart data speaks the greatest truth of all. Make strategic business decisions, manage inbound calls and confirm phone answering requirements using our highly advanced reporting platform. Use key insights from this data to calculate your marketing ROI and next steps.

Caller Intelligence

Receive alerts for missed call, call recordings, as well as caller ID and other information you need better understand your customers and increase revenue. By knowing the reasons for success, you can replicate and scale your processes using our intelligent solutions.

Market leading capabilities that deliver complete control over your calls.

Phone Answering Service

From basic phone answering services to complex platform integrations, we'll help you connect with your customers 24 hours a day.

Phone messaging

Set up as an overflow call forwarding service or after-hours service. Easily obtain customer details and leads

Phone receptionist

Our highly trained team will answer your calls like one of your own staff – they just happen to be in our office

Phone agent with platform integrations

This fully customisable, premium phone answering service covers all of your inbound call requirements. You name it, we can do it

Your business is our business

We’ll help you deliver when your customers need you the most

Your business leads may arise from multiple sources and channels, but callers often place high value on a positive phone call interaction, particularly when justifying big purchases or important decisions. You need to have the resources and processes in place to ensure you’re there for your customers in their ‘moment of truth.’ Are you ready to convert? We are.

Whatever it takes. Wherever it leads. We’ll help you deliver when the stakes are high and most importantly, when your customers need you the most.

Specialist local staff, offering innovative solutions, backed by insightful reporting

Every business has different goals and priorities and we refine our approach to suit your specific requirements. There’s only one optimal solution to your inbound needs, and Fonebox will identify and implement it as though we are part of your business. We simplify the complex, to boost your business performance.