100% Australian based
Over a decade powering Aussie companies
An Over the Wire Group ASX listed company
Fonebox: Giving your business a voice
Unlock the full power of the human voice
Find out how we’re supporting members during this time on our updates page.
Become a more connected business today
Connect without boundaries
Turn calls into relationships
Find more of your best customers
The art of making connections meets the science of connectivity
We bring the full power of the human voice to modern businesses. State-of-the-art voice
technologies united with human intelligence helps businesses find their voice and connect
above the noise.
Modular
Flexible | Scalable | Customised
Our unique capability utilises over 70+ voice tech features with the ability to feature stack and create intelligent call experiences optimised to deliver call outcomes simply unheard of.
Connections
Experience | On-demand | Insight
Turning every call into a connection that matters is an art. Our Australian on-site, on-demand call centre ensures every call interaction realises the power of the human voice.
Technology
Automation | Data-driven | Intelligent
The technology platform built from the ground up to deliver better human connections. Equipped with advanced data driven decision engines capable of handling the most complex routing configurations and activating call handling capabilities at scale. All in real-time.
End-to-end solutions for all your business needs
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Managed Inbound
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1300/1800 Numbers
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13 Numbers
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Smart Numbers
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Local Virtual Numbers
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International Numbers
Managed Inbound
Unlike other telcos, we complement intelligent voice technology with expertise to fuel faster connections for customers, smarter staff connectivity & actionable insights that help continuous improvement.
- Dedicated account management
Unlock the true potential of inbound numbers with expertly managed services that makes all the difference.
- Deploy, refine, grow
Smarter call flows, intelligent routing paths & optimised menus all customised to align with your workflows & how your customers want to connect.
1300/1800 Numbers
Access Australia’s largest inventory of national & toll free 1300/1800 numbers with instant activation and deployment of services.
- Switch
Switching your existing inbound services including 1300/1800 numbers is what we specialise in regardless of existing complexity or bespoke configurations. Enterprise grade migration processes designed to help easily deploy the most complex call flows with zero downtime or hassle.
- Optimise
We’ll audit your existing call flows and enhance for better customer experience, reduce routing inefficiencies and pin-point bottlenecks that result in revenue implications.
13 Numbers
13 Numbers play the backbone of many enterprises that rely on them as the gateway to connect with customers. We can help you activate any available 13 number or simply host the existing numbers currently activated.
- Switch
Switching your existing inbound services including 13 numbers is what we specialise in regardless of existing complexity or bespoke configurations. Enterprise grade migration processes designed to help easily deploy the most complex call flows with zero downtime or hassle.
- Optimise
We’ll audit your existing call flows and enhance for better customer experience, reduce routing inefficiencies and pin-point bottlenecks that result in revenue implications.
Smart Numbers
Phone words or Smart Numbers are available with the 13, 1300, & 1800 number prefixes. We’ll help you find and host any smart number of your choice powered by Fonebox’s intelligent suite of over 70+ voice tech feature capabilities and industry leading inbound analytics via our reporting platform.
- Number Availability
Leverage our expertise when it comes to choosing the most effective smart number with over a million numbers to choose from. At Fonebox, rest assured you will always own the number and all rights of use without any of the pitfalls of leasing or renting numbers.
- Number smarts
Trust us to provide the smarts a smart number deserves with intelligent call routing, handling and reporting capabilities.
Local Virtual Numbers
Local virtual numbers complement national and toll-free numbers by boosting your organisations local presence. Choose from local 02, 03, 07 and 08 prefixes in all major cities and states Australia wide
- Fully-featured
Enable the full suite of intelligent voice tech capabilities only Fonebox can activate to fully activate the localisation advantages of your inbound numbers.
- Switch
Fonebox can migrate any existing numbers and service configurations under our enterprise grade migration and deployment process for a seamless transition
International Numbers
Fonebox hosts international Inbound Numbers in New Zealand, The United States of America, Canada, The United Kingdom, as well as throughout Europe and Asia – practically anywhere you take your business
- NZ 0800 Numbers
0800 Numbers are the 13, 1300, 1800 Number equivalent for New Zealand. 0800 Numbers are a great way to market your business to both the North and the South Islands or even your local area.
- One Voice
With Fonebox, all number types locally, nationally and internationally can be managed under one roof with seamless caller experiences, data insights and intelligent routing all working together
Performance
At Fonebox we understand performance can mean different things, not just in numbers. Our voice tech capabilities and expertise combine to deliver solutions that go beyond numbers to where it really matters.
- Smarter Connectivity
Customers want to connect faster, businesses want to improve productivity, workflows need to be streamlined, cost efficiencies realised and data driven decisions. Meet Fonebox.
- Networks & Carriers
Enterprise grade infrastructure, voice platforms, networks and tier 1 carriers combine to deliver on scalability and dependability needs of mission critical services of Australia’s largest biggest organisations
Routing
The path to happy customers starts with intelligent call routing capabilities. Take control with over 20+ advanced call routing capabilities, Fonebox offers the most comprehensive call routing capabilities in the market to help deliver faster connections from the most complex call paths
- Routing Automation
Utilizing both automation and real-time predictive algorithms, Fonebox routing solutions can deliver faster and better customer experiences regardless of organisational complexity.
- Routing at a glance
Location based, Time/Day routing, Post Mapping, Roster/schedule routing, Caller ID routing, Logistics routing, Pin/Extension-based routing, IVR menu plus more.
Optimisation
Optimised call flows expertly configured are proven to deliver faster connections and exceptional customer experiences. At Fonebox, we understand your business doesn’t stand still, so we deploy a continuous optimisation process driven by call insights to continually improve call outcomes.
- Workforce
Improving call flows and configurations aligned to staffing schedules to drive productivity, performance management reporting and identify over/under resourcing.
- Cost Reduction
Reduce call costs, identify process inefficiencies and optimise marketing spend based on output.
Data
Unlock actionable insights from calls like never before with an industry leading call tracking and reporting engine designed to empower your organisation to embrace data.
- Decisions
Make decisions with confidence and see your call data in a different light with all your call metrics in one place – meaningful dashboards, visual trends and customisable reports.
- Insight
Maximise marketing, accelerate sales, optimise operations, forecast accurately and make smarter decisions faster. All without needing a data scientist.
Technology
We believe technology exists to simplify. At Fonebox, we use world-class voice tech built and supported by our own team of engineers right here in Australia to simplify communications.
- Integrate
We’ve built our platform to seamlessly integrate with other market leading platforms such as CRM’s, call centre platforms, phone systems and more
- Flexible
Scalability and flexibility comes out of the box with a dedicated technology team on-hand to deliver capabilities we are yet to dream up.
Migration
Working with big business for over a decade, we understand migration of services is one of the most critical aspects of the transition process. With thousands of large scale and complex migrations under our belt we understand what it takes to successfully transition services without the risk or hassle.
- Solution
Our solution architects and account managers replicate, design and optimise the new services in testing environments followed by extensive QA & testing.
- Deploy
Once the new services have been thoroughly tested, we deploy the new services according to the deployment process approved i.e in a staggered (i.e by number, department etc), parallel or replacement with zero downtime risk to services.
Uncover insights in every call to transform hindsight to foresight
Beautifully simple intelligence
Operational Insights
The confidence you need to make the right calls and focus on conversations that really matter. Get on the front foot with operational trends, bottlenecks, productivity and resourcing.
Marketing ROI
Increase your return on ad spend by knowing what marketing efforts drive inbound calls. Find and convert more of your best customers.
Business Efficiency
Rescue missed opportunities before they happen, monitor staff productivity and get a handle on where you call costs are coming from.
Ready to see Fonebox in Action?
Fonebox have you covered no matter what size or industry
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Enterprise
Enterprise
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SME
SME
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Franchisee
Franchisee
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Agencies
Agencies
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Real Estate
Real Estate
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Construction
Construction
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Fonebox have you covered no matter what size or industry
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Online Retail
Online Retail
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Insurance
Insurance
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Accounting
Accounting
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Legal
Legal
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We make every call count no matter what size or industry
Smarter calls drive better experiences, more conversations & higher revenue.
Make the smart call with Fonebox.
Large Enterprise
Large Enterprise
Fully scalable, tailored and reliable solutions for big business.
SME
SME
Boost your business performance and create life-long customers.
Franchise
Franchise
We provide the solutions and support your franchise network and stores need to succeed.
Reseller & Agencies
Reseller & Agencies
Efficient, cost-effective, easy – deliver for your clients today.
Large Enterprise
SME
Franchise
Reseller & Agencies
What our customers are saying
Ready to see Fonebox in Action?
See why our retention rate is 90%+ with our customers.
Scalable, Reliable and Flexible