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What is Call Routing?
Call Routing directs each of your incoming calls to the correct destination as specified by you. As every business is different, our Call Routing Suite offers 6 solutions, each of which can be adapted or combined for further flexibility, to suit your individual business needs.
Fonebox’s Routing Suite will quickly and accurately get your customers to their right answer point, to ensure they have the best call experience possible.
Which Call Routing system is right for you?
Call Routing is dependent on your business and your clients’ requirements. That’s why we provide completely customised solutions.
Give us a call on 1800 FONEBOX or contact us to discuss your business needs and what you’d like to achieve with your calls, then we’ll tailor a solution to suit, including costing estimates and set-up timeframes.
Benefits of Call Routing
Capture more business leads
Ensure your callers have the best customer experience possible
Get callers to the right location
Get callers to the right member of your team
What Type of Call Routing do You Need?
Preset Call Menu
Preset Call Menus are the perfect solution if you run a business with multiple customer service departments.
Postcode Prompting
Postcode Prompting is the perfect solution when your callers’ desired answer point might not be the area they’re calling from.MORE INFO
Exchange-Based Routing
Exchange-Based Routing intuitively connects your callers with an answer point that is local and convenient for them.
Call Forwarding
Call Forwarding is the perfect solution if your business isn’t capturing all of its incoming calls – make sure your incoming leads never go unanswered.
Time & Date Routing
Time & Date Routing enables you to automatically route your incoming calls to other locations during your out-of-office hours.
State-Based Routing
State-Based Routing enables you to nominate a location to which all calls, including landline and mobile, within a particular state are routed.
Custom Routing
Custom Routing solutions can be built to be as unique as your business – we’ll combine our Call Routing technology to suit your needs.
What our clients say about us.
"Using the cost effective 1300 service offered by Fonebox has now given me an effective marketing tool that provides visibility to the success of a campaign, which is useful for all our franchises."
Damon Pownell, Group Marketing Director
ANDERSENS
"Fonebox look after our 1800 HOGSTER number, plus the hosting and the routing of our inbound services. We have full confidence in Fonebox management of our systems, which provides us with peace of mind knowing our clients calls are getting to where they need to go."
Ross Worth, General Manager
HOGS BREATH CAFE
“Fonebox have provided nothing but exceptional support in an extremely efficient and timely manner. We trust their Live Operators to answer our overflow inbound calls, and they do so very professionally, just like they are in our office.”
Lee Moore, General Manager & COO
POOLWERX