Phone messaging service
Let’s face it, most customers do not appreciate being diverted to a voicemail. Retain existing customers and gain new business by ensuring every call is answered. Our Brisbane-based virtual receptionists seamlessly answer calls as your business, and we record the caller’s details and messages. The notification of the incoming call can be sent by email or SMS to your nominated contact.
Basic answering service
Caller details
Reason for Call
We capture the caller’s name, number, location and other contact details as needed.
Your Fonebox receptionist can capture how the caller found out about your business and the reason for their call.
Caller details
Reason for Call
We capture the caller’s name, number, location and other contact details as needed.
Your Fonebox receptionist can capture how the caller found out about your business and the reason for their call.
Business benefits
Fonebox answering services support your business
Cost savings
Eliminate the cost of hiring extra staff by taking advantage of our highly trained virtual receptionists. The tried-and-tested approach used by our expert Fonebox staff, delivers genuine cost savings.
Scalability
With over 40 dedicated Fonebox agents at your disposal, you’ll be able to scale campaigns at short notice with ease. From small jobs to major projects, the bar remains high at all times.
Customer experience
We provide world-class training, quality assurance and onboarding to ensure our staff represent your business with distinction. The end result: great customer experiences.
Efficiency
Our technology allows customised automations and personalisation based on your caller’s characteristics and history. Then boost your efficiency with actionable data and insights.
Revenue growth
Manage peak call times without missing opportunities to convert. Deliver premium customer service while increasing your revenue and taking your business to new heights.
Delight your Customers
Here's an example of how our phone messaging service works
Customers’ needs don’t always fit conveniently within office hours. Of course they still matter to you, but if they don’t know that, they’ll go elsewhere. The feeling of being valued doesn’t come from a machine, no matter how many times a recorded message says so. But a human voice on the end of the line shows them that their call really is important. They can feel confident that a message, carefully taken down by our agents, won’t disappear like an easily deleted voicemail. And that, although it may not happen right this minute, a solution isn’t far away. Your customer will rest easy, knowing they’ve been heard.
Here's why our phone receptionist service is good for your customer, as well as for you
A customer who dials your number is hoping for good service and a solution to their problem. When it comes to answering phones, our agents are professionals. We’ll take care of providing an excellent initial experience, so you’ll get the opportunity to show them they were right to call you – you’re the best at what you do. We’ll find out exactly what they want, answer frequently asked questions, provide and gather information, and make sure their call, or their message, connects to the right person in your company. You couldn’t hope for a better start to a long and happy business relationship.
Here's how our phone agents can improve the level of service for your customer
You and your customer want to focus on the important stuff. Making appointments, bookings, payments, leaving messages, finding the right person to speak to – those things make the wheels turn. But they’re also the things that are often frustrating for customers. That’s why you should let our phone agents handle it. They’ll ask all the right questions and answer them too. They can make appointments straight into your booking system, take payments, and enter customer information directly into your CRM. Our phone agents do their job extremely well, providing the best possible customer experience at every level, and making it easy for your customer to do business with you.
Tales of success
Sharper pricing
Unmatched customer service
You care, we care
Smarter Decisions
24/7 calls and bookings
Your business operates 24/7, but your office doesn’t, which is why your Phone Agent service captures the calls, and books the appointments that would otherwise be lost
Expanding your business
Your business requires a team of trained and qualified staff to answer customer queries and manage your appointment book, but you don’t have the resources. Your Phone Agent service removes the stress and cost of employing full-time staff.
