Call Tracking, Reporting and Analytics

What is call tracking?

Call tracking is the intelligent software monitoring of how your business drives customer experience. Using the data that we collect from your customer calls, you can track every customer journey and identify how to improve sales conversions with targeted insights you can use immediately. Fonebox is the affordable and trusted telco provider for thousands of clients across Australia. We are committed to delivering the highest levels of customer service to our business clients using our market-leading intelligent call tracking platform. The power behind our intuitive call routing services and in-depth call analytics is delivered by proprietary software known as Orbit. Orbit has redefined reporting and developed a simple and comprehensible way of delivering relevant data about your customer service experience and has been designed to save your business time, resource and money.

Why should I invest in call tracking for my business?

The call tracking data you receive directly from Orbit helps you to identify record point breakdowns and answer times, manage your customer service teams and spotlight your best performers, while also giving you everything you need to improve your business, advertising and marketing directions. Dive deeply into what works and what doesn’t, try out new things and see whether they work, using comprehensive and intelligent data captured from every call. Whether you know what you’re looking for or not, you can customise your own call tracking reports by choosing and designing your own metrics. Orbit offers you the ability to closely examine multiple data points so you can choose which ones are most relevant to current your business model and plan for future expansion and progress. Analyse the performance of thousands of data points across your entire portfolio of inbound numbers, including your 13 numbers, 1300 numbers and 1800 numbers. If you’re seeking a new inbound call number designed to attract local customers in specific markets, then we can help you with a virtual phone number. Your virtual number comes with a local area code based on your preferred location. We ensure that all customers calling on their local number for your business are seamlessly forwarded to your customer service representatives or your nominated contacts using cutting-edge software that has been specifically designed to learn and understand. You call forwarding option can be automated where you can choose how many rings you would like on your number before the call is forwarded or you can choose time and date based routing which is call forwarding for a specific length of time like a particular day every week or a block of time you specify. Every telecommunication solution that we offer is fully customisable to your business needs and that includes your call tracking and call reporting. If you are planning to look into building a national presence and brand awareness for your business, then we recommend considering phone words for your new number. This is a telephone number based on a word that is easily recalled and can be spelled out using a standard keypad. Memorable numbers can help to build a strong market presence, particularly nationally. You can refer to your call analytics to see how effective your new number is, as well as how effective you have been at getting the word out. Easily track marketing and branding campaigns like advertising in radio ads, on television and through internet and print outlets. Our solution architects are experts who develop custom solutions for any business. We can support your business with call tracking the way you want it done, delivering effective data that you can use immediately. Contact a consultant today to find out exactly what Fonebox can offer your business and how we can help you transform.