Orbit
Re-imagining Reporting and Analytics

Act on data and insights you never knew existed.

Insightful data. One platform.

Orbit is our state-of-the-art reporting platform. It provides deeply detailed inbound analytics in a user-friendly format to save you time and money.

Customise your own reports

Orbit gives you the ability to design your own reports, allowing you to ‘drill down’ and analyse the performance of thousands of data points within your portfolio of inbound numbers or Phone Answering service.

View the call data that’s most important to you, from overall national trends to individual customer journeys. The best part is, you can create a CEO-ready formatted report in moments before your progress meeting.

Make informed decisions using omnichannel analytics

Use Orbit to gain insight into marketing channels such as newspaper, radio, television and online then adjust your inbound call strategy accordingly. Optimise your marketing spend to increase calls, conversions and revenue, and clearly measure your ROI.

Improve outcomes for your business and your customers

With Orbit, you can identify exactly when, and why calls are not being answered.

this data will boost your efficiency and help identify potential areas for improvement within your business. From start to finish, we'll help you join the dots.

Provide better customer experiences

With Orbit's call reports and auditing, you'll be able to determine what's driving phone calls, conversions and the most positive customer experiences.

You can record point breakdowns and answer times, manage your customer service teams, and identify your top performers.

This will allow you to see what does and doesn't work. Deep dive into detailed reports containing intelligent, comprehensive data. Improve performance to enhance your customers' experiences.

Reporting and Analytics Features

Inbound data analytics

Understand how your marketing campaigns drive inbound calls and optimise future efforts.

Answering service analytics

Measure all selected performance metrics with our answering service statistics and insights.

Call experience analytics

Know exactly when calls drop out. Put yourself in the customer's shoes with key insights and analysis.

Historical reporting

Monitor and assess your team's performance so you can make informed decisions about future direction.

Omnichannel reporting

Cover all bases with our extensive analysis of calls and customer activities across multiple channels.

Real-time reporting

Data gets old fast. Get real-time information on unanswered calls, recordings and more. Eliminate your blind spots.

Solutions

Solutions

Marketing campaigns tracking

Review and analyse the performance of marketing campaigns and compare with your key objectives. Which channels worked best? What can we optimise?

Franchisee leads

Many of our clients have multiple franchises under their control. Tracking performance while obtaining leads can be tricky, but Fonebox makes measurement easy.

Large enterprise

We work with large enterprise businesses and their departments to streamline call services, boost efficiency and maintain consistency of brand messaging.

Read more.

Get a Personal Demo

Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.









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