Get a Custom Call Routing Solution

Services-Call-Routing

What is Call Routing?

Call Routing directs each of your incoming calls to the correct destination as specified by you. As every business is different, our Call Routing Suite offers 6 solutions, each of which can be adapted or combined for further flexibility, to suit your individual business needs.

 

Fonebox’s Routing Suite will quickly and accurately get your customers to their right answer point, to ensure they have the best call experience possible.

Which Call Routing system is right for you?

Call Routing is dependent on your business and your clients’ requirements. That’s why we provide completely customised solutions.

Give us a call on 1800 FONEBOX or contact us to discuss your business needs and what you’d like to achieve with your calls, then we’ll tailor a solution to suit, including costing estimates and set-up timeframes.

Benefits of Call Routing

Capture more business leads

Ensure your callers have the best customer experience possible

Get callers to the right location

Get callers to the right member of your team

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What Type of Call Routing do You Need?

Preset Call Menu

Preset Call Menu

Preset Call Menus are the perfect solution if you run a business with multiple customer service departments.

 

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Postcode Prompting

Postcode Prompting

Postcode Prompting is the perfect solution when your callers’ desired answer point might not be the area they’re calling from.

 

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Exchange-Based Routing

Exchange-Based Routing

Exchange-Based Routing intuitively connects your callers with an answer point that is local and convenient for them.

 

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Call Forwarding

Call Forwarding

Call Forwarding is the perfect solution if your business isn’t capturing all of its incoming calls – make sure your incoming leads never go unanswered.

 

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Time & Date Routing

Time & Date Routing

Time & Date Routing enables you to automatically route your incoming calls to other locations during your out-of-office hours.

 

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State-Based Routing

State-Based Routing

State-Based Routing enables you to nominate a location to which all calls, including landline and mobile, within a particular state are routed.

 

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Custom Routing

Custom Routing

Custom Routing solutions can be built to be as unique as your business – we’ll combine our Call Routing technology to suit your needs.

 

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