Large Enterprises

Fully scalable, tailored and reliable solutions for big business.

Bespoke solutions for large enterprises

Your big business needs a fully customised inbound call solution. Off-the-shelf simply doesn’t cut it, because your business isn’t like any other. We make it easy to build the exact inbound solution you need with Fonebox.
We deliver enterprise-grade and personalised service, and you’ll be pleased to hear it doesn’t cost a fortune. We have 14,000 numbers under management carrying more than 1 million minutes of talk time per week, for some of Australia’s biggest businesses. Our performance, capability and volume prove we get the job done.

Flexibility and innovation

We solve complex requests when the others don't know where to start. That's because we only hire experts with a passion for thinking outside the box.

Our team is flexible, innovative and committed to delivering the right solution for your business - no matter how complex your call flow.

Plus all our talent is located under the one roof, so you can get answers to your questions and changes approved straight away. Our Brisbane and Sydney-based team works around the clock so you can stay ahead of your competition. And we don't take short-cuts. With fraud protection, PCI compliance, and rock solid tier 1 network, you can trust Fonebox to deliver your premium, end-to-end solution.

Working with multiple departments

Big organisations by nature contain multiple departments, each with their own protocols and policies. Not only will streamline your phone-based services, but we'll also ensure consistency of messaging, speed of delivery, secure transfer of data and compliance. Marketing, sales, finance - wherever your customers' calls needs to go, your Fonebox implementation will ensure it happens seamlessly.

Inbound solutions for large enterprises

Inbound Numbers

Fonebox offers all types of virtual inbound numbers, including toll free, smart numbers, and local virtual numbers, that work seamlessly with your existing fixed lines or mobile workforce.

Call Routing

Let Fonebox design an intelligent call flow system tailored to suit your specific needs. Automate call routing according to preset rules that suit your workflow, with the flexibility to change when needed.

Phone Answering

Fonebox's expert phone agents provide basic phone messaging, standard phone reception, and a premium phone agent service, all to the highest professional standard.

Analytics & Reporting

Inbound call analytics give you the facts you need to make your next move. Fonebox provides you with access to all your data, with customised reporting and clear insights.

Increases revenue potential and maximises efficiency

Increased volume. Better service delivery.

Calls mean sales, and experienced, efficient phone agents can handle more of them, more effectively. Fonebox staff are expert inbound customer service providers, performing at the top of their game. That matters when you're dealing with a large call volume. Every call is a potential conversion and - if the service is right - a returning customer. Coupled with the benefits of our customised inbound solutions, you'll see both increased revenue and improved performance quality.

Streamlining workflow

The smooth coordination of multiple departments requires good communication, an overarching understanding of your company structure, and reliable data. We understand that your inbound communication needs can be complex. Fonebox's sophisticated, tailored solutions ensure time and resources are never wasted because of badly managed calls. And oversight through transparent reporting means we can constantly adapt to your unique and evolving requirements.

Get a Free Consultation

Our experienced team will find the best solution to suit your business

New to Fonebox?

New to Fonebox?

Quick Links

Quick Links

FAQs

Request a demo

Pay invoice

Request a Free Consultation

Would like to know more? Simply fill in below form and our experienced team will contact you with the best solution to suit your business.


 

 

 

 

 

 

 

 
 

 
By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions  
 

Switch to Fonebox

Ready to make the move to Fonebox? Simply fill in below form and our experienced team will contact you with the best solution to suit your business.










By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions

Request a Demo

Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.










By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions

Contact Us

Ready to see how Fonebox can grow your business?







By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions

Request a Direct Debit Form

Save money when you Direct Debit from your bank account.
Automatic. Simple. Hassle Free.






By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions

Request a Quote

Get a Free Quote, quickly and easily. Simply fill out the below form and our experienced business experts will help you on your telecommunication journey. Get a quote Today!











By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions

Speak to a Specialist

Simply fill out the below form and our experienced business experts will help you on your telecommunication journey.






By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions