Set Up a Preset Call Menu

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What is a Preset Call Menu?

Fonebox’s Preset Call Menus – also known as IVRs (Interactive Voice Responses) – offer your customers predefined options to connect them with their desired location. Preset Call Menus are the perfect solution if you run a business with multiple customer service departments. When consumers call your Inbound Number, they’ll hear a list of options that correspond to a number on their handset keypad. Upon hearing the option that meets their needs, the caller can make their selection via their handset’s keypad, at which time they’ll be connected directly to the right member of your team.

How do Preset Call Menus work?

When setting up your call menu system, we’ll work with you to establish Preset Call Menu options right for your business. Once the menu is established and set-up in our system, all inbound callers will be given your menu items to choose from. We can also incorporate Preset Call Menus into a Custom Routing Solution.

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Benefits of Preset Call Menus

Direct inbound leads to the member of your team who is best able to convert them

Quickly and accurately connect callers with the right member of your team

 Give callers a positive customer service experience

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Your Inbound Telecommunication Tools to Success

Inbound Numbers

Inbound Numbers

Inbound Numbers provide your audience a clear, easy to identify, and memorable link to your business.

 

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Free Analytics

Free Analytics

Reporting provides call-based information relating to everything from unanswered calls and call recordings, to your billing and account payment history.

 

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Phone Answering

Phone Answering

Our Brisbane based Phone Answering Service allows you to direct some or all of your incoming calls to our local and professional Virtual Receptionists.

 

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