Fonebox’s Preset Call Menus – also known as IVRs (Interactive Voice Responses) – offer your customers predefined options to connect them with their desired location. Preset Call Menus are the perfect solution if you run a business with multiple customer service departments. When consumers call your Inbound Number, they’ll hear a list of options that correspond to a number on their handset keypad. Upon hearing the option that meets their needs, the caller can make their selection via their handset’s keypad, at which time they’ll be connected directly to the right member of your team.
When setting up your call menu system, we’ll work with you to establish Preset Call Menu options right for your business. Once the menu is established and set-up in our system, all inbound callers will be given your menu items to choose from. We can also incorporate Preset Call Menus into a Custom Routing Solution.