Tailored & Customised solutions

Serve your customers in ways you never thought possible.

Every business is unique

In today's volatile commercial world, there’s no such thing as an effective one-size-fits-all solution to managing inbound calls and tracking performance. You need a tailored solution to meet your unique needs.

Our business analysts and solution architects will work with you to plan and execute a call flow solution that will ensure your customers can truly connect with you, whenever they call.

The local industry experts

What's the key to our success?

We leverage the expertise of our talented team, leading technology (including Orbit), and powerful insights to deliver unique solutions that will delight your customers and transforms your businesses into genuinely customer-centric organisation. We work hard to put your needs first, freeing you to do the same for your customers.

Why customise?

By customising your inbound call solution with Fonebox, your business can automate repeated processes and free up much-needed time. You'll also be in a position to respond more quickly to changing market conditions and easily adapt your campaigns to drive conversions.

This improved work flow frees up time to work on those big “one day” projects you've always dreamed of implementing. What's more, by outsourcing some of the labour intensive parts, you give your in-house team time and brain space to work on more rewarding tasks.

And we don't just create your solution and stop there. We'll continue to assess and refine your work flow based on your feedback, and make improvements based on data from our industry-leading reporting platform.

Your custom solution

The right path for your business

Your customers can take infinite routes to find what they want but there's only one correct route for your business: the one that delivers results, on time every time.

Innovative tech

Our platform capability is limited only by your imagination. Our dedicated, local team will customise everything to your needs.

Call answering

Our cutting-edge tech platform, integrated processes and willingness to understand your business enables us to expertly handle your calls if needed. As your business grows, you can add the services you need. From live call answering on one number, through to full service call centres supported by hundreds of staff.

Solution support

All Fonebox customers are supported by our talented team of account managers and solution architects.

Analyse, refine and grow

At Fonebox, we don't ‘set and forget.' We arm you with insights, comprehensive reporting dashboards and support to constantly improve your inbound call solution.

Delivering results, 24/7

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Our experienced team will find the best solution to suit your business

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