Here's an example of how our integrated solutions works
A customer calls their local franchise after 5pm on the franchise group's 1800 number. If they'd called earlier, they would have been routed to their local store in Bondi through Exchange-Based Routing, but that outlet closes at 5pm. Rather than leaving the call unanswered or diverting it to voicemail, Time and Date Routing sends the call to the franchise store in Sydney's CBD – which has extended trading hours. When the call is received there, Call Whisper informs the team member: “the caller has been routed from the Bondi store.” They know to tailor their greeting appropriately, informing the caller of the Bondi store's operating hours, and offering assistance. The customer's enquiry is on its way to being resolved, and the franchise hasn't lost a business lead.