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Smart Numbers

Fonebox unlocks the true potential of a 1300 number. We deliver a complete, totally customisable solution, including strategy, call routing, caller intelligence, data and insights, and call answering.

Broaden your horizons

1300 numbers offer an extremely cost-effective way to expand your business and reach more customers.

Are you feeling underwhelmed by your current provider? Are you missing important data? Are you outgrowing their capability? Even if you’re already using a 1300 number, you can transfer to Fonebox quickly and easily. Our team of specialists will plan exactly the right solution for your business, and make the transition simple for you, and completely seamless for your customers.

In addition to the most hassle-free migration available, we’ll also beat your current rates!

Choosing 1300 Numbers for your business provides your customers with a single, national and dedicated business phone number they can call from any Australian landline for the cost of a standard local call. You can achieve a national presence in your market and funnel all of your customer calls to a central number that is easy to remember, cheap for your customers to call and priced for your business at the lowest rate possible.

We are the leading provider of inbound calls in Australia with a range of comprehensive and cost-effective business telecommunications solutions. Our experts custom build your inbound call service, delivering the most valuable service for the lowest cost possible.

Deliver when your customers need you most

Your leads arrive from multiple sources and channels, but often callers will still pick up the phone when it’s time to lock down a deal. You need to have the resources and processes in place to make sure you’re there for your customers in their ‘moment of truth.’

We’ll help you deliver when your customers need you the most

What we offer

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Call routing intelligence

Tired of being told ‘no’ when it comes to call routing solutions? Our team has a record of achieving the ‘undoable’. You will most likely discover a call routing solution exists that helps you deliver better service at a lower cost.

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Call tracking

We simplify complex phone journeys and deliver deep insights. With Fonebox, there are no blind spots. Keep track of what your customers are doing and set your goals accordingly, using the unique intelligence provided by Orbit.

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Caller intelligence

Fonebox can help you identify the right answer point and customer journey for every caller, using our smart call features and functionality to help you take control over each and every phone call. Get to know your customers and the strengths of your business with our caller intelligence solutions. Secure, accurate and innovative – you’ll achieve transformation of your business.

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Data done right

Data doesn’t lie, which is why you need the best – and quickly. Our customisable reporting delivers relevant information that’s easy to understand. With Fonebox, data is a prized asset for your business which can be put to use immediately.

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Personalised solutions, personal relationships

It’s not just about what we can provide, but about what your business needs. Our team will work with you 24/7 to deliver unique tailored solutions. We solve your pain points in a way that demonstrates inherent care for your business.

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Genuine Support

Your customers are too busy to listen to hold music and so are you. Our team knows time is precious. When you call us, a person familiar with your account and your needs will answer. It’s about helping you quickly so you can help your customers when they need you the most.

Smart Numbers

Smart Numbers are custom contact numbers designed for inbound calls made from your customers. They help to boost customer engagement by being easy to remember and easy to spell out on a telephone keypad, so customers think of your business and your service first whenever they need you. At Fonebox, we design bespoke telecommunication solutions for Australian businesses looking for a streamlined, intuitive, insightful and cost-effective solution for all of their inbound customer call needs. If your provider has told you that it can’t be done, call our experts at Fonebox. We offer a range of telco and call management services designed to give your business the edge it needs to stand out from the crowd.

People. Solutions. Results.

Solution architects

Our team takes the time to understand your requirements, before delivering custom solutions that get results.

Account managers

We’re always available to help you analyse and refine your campaigns, so you can continue to grow your business and meet your objectives.

24/7 support teams

When we say we’re with you every step of the way, we mean it. Our expert teams are here to help at any time.

Meet Orbit

Our market-leading Orbit platform uses real time decision making, predictive technology and cutting edge services to add enormous value to the already-significant benefits of a Fonebox 1300 number. Orbit allows us to go way beyond supplying a phone number, instead delivering complete and intelligent solutions to all your inbound service requirements. We ultimately provide a transparent cutting edge solution to transform your business.

Inbound intelligence

Powered by Orbit. Realise countless opportunities.

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Routing Intelligence

We use real time, predictive routing decisions to connect the needs of a caller with the right resources.

Choose from a host of call routing options such as pre-set call menus, postcode prompting, exchange-based routing, call forwarding and more. Unlock true routing intelligence by combining options, or let us build your ideal call routing solution.

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Data driven Intelligence

Data doesn’t lie – and smart data speaks the greatest truth of all. Make strategic business decisions, manage inbound calls and confirm phone answering requirements using our highly advanced reporting platform. Use key insights from this data to calculate your marketing ROI and next steps.
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Caller Intelligence

Receive alerts for missed call, call recordings, as well as caller ID and other information you need better understand your customers and increase revenue. By knowing the reasons for success, you can replicate and scale your processes using our intelligent solutions. Market leading capabilities that deliver complete control over your calls.

Your trusted Tier 1 provider

We work in highly sensitive industries, governed by the strictest compliance and regulatory requirements. As a Tier 1 network provider, we deliver the safest and most secure services to you at a global level.

Solutions to delight your customers

Unified call services

Inbound services & call answering under one roof for the best end user experience possible.

Innovation

Our forward-thinking approach delivers service your customers love.

Satisfaction

Seamless call routing and ease of access gives a great caller experience every time.

Broaden your horizons

1300 numbers offer an extremely cost-effective way to expand your business and reach more customers.

Are you feeling underwhelmed by your current provider? Are you missing important data? Are you outgrowing their capability? Even if you’re already using a 1300 number, you can transfer to Fonebox quickly and easily. Our team of specialists will plan exactly the right solution for your business, and make the transition simple for you, and completely seamless for your customers.

In addition to the most hassle-free migration available, we’ll also beat your current rates!

Choosing 1300 Numbers for your business provides your customers with a single, national and dedicated business phone number they can call from any Australian landline for the cost of a standard local call. You can achieve a national presence in your market and funnel all of your customer calls to a central number that is easy to remember, cheap for your customers to call and priced for your business at the lowest rate possible.

We are the leading provider of inbound calls in Australia with a range of comprehensive and cost-effective business telecommunications solutions. Our experts custom build your inbound call service, delivering the most valuable service for the lowest cost possible.

Switch to Fonebox

Hassle Free Porting & Migration.

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Ready to switch to Fonebox?

Expert phone answering services

Not only can we deliver your phone calls to your business, but we can handle them as well. From receiving messages to call nurturing and sales processing, there’s no limit to our capabilities.

Add our phone answering services to any solution and get:

Call Features

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Call Routing is a feature of 1300, 1800, and 13 numbers that directs each of your incoming calls to the correct destination as specified by you.

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Call Forwarding

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Time and day based routing

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Location based routing

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Postcode prompting

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Preset Call Menu & IVR

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Custom Routing

Ready to make the move to Fonebox?

Our experienced team will find the best solution to suit your business

How do smart numbers work?

Your smart number from Fonebox consists of both letters and numbers. Ideally, the letters that you choose for your smart numbers should relate to your business, service offering, or something related to your brand or brand image. 

This connection is what helps your customers think of your number first when they need you. Instead of having to recall specific numbers for a full telephone number or even use an internet search engine to find you, your smart number can instead be spelled out using a standard telephone keypad. Your customer guides themselves to your business when they need you and you get a powerful branding tool that increases customer engagement, possibly even rewarding your customers for calling you in the first place. 

Smart Numbers can be 13, 1300 Numbers (charged to your customer at a local call rate) or 1800 (“Free Call”) telephone numbers, also known as toll free numbers. Fonebox provides your business with the ideal Smart Numbers developed to make it fast and easy for your customers to remember your contact details right when they need to engage you.


Smart numbers with 13 and 1300 prefixes can be up to 10 digits in length and charge your customers the cost of a local call rate when they dial from any landline in Australia. They serve as inbound numbers only.

How much do smart numbers cost?

All of our services are fully scalable with cost-effective plans available to view online. To learn how much smart numbers would cost your business, speak with one of our consultants today. 

Serving as powerful branding tools, smart numbers are the ideal marketing tool to keep your business contact details fresh in the minds of your customers. By injecting helpful words or letters that are easy to recall in your business contact details, your business can maintain an active profile and increase customer engagement from marketing and advertising campaigns. Ideal for placing in radio ads and on billboard advertising, a smart number utilising phone words can be quickly committed to memory when a pen isn’t to hand.

Contact one of our consultants today to get a quote and learn about how Fonebox can help your business broaden and expand for the best possible price.

How to get
smart numbers?

These kinds of business telephone numbers are registered to avoid double-ups and confusing the customer market. If you have an idea of a number that you’d like to use, then you can contact one of our friendly consultants to check your number availability and let us set everything up for you. 

If you already have a smart number and you don’t think that you’re getting the most from your current service, then contact us to find out what you could be paying and what additional services – as standard – you would qualify for as a Fonebox business customer instead. Smart numbers from Fonebox can also be customised with specific letters or words to match with your business, service, products or branding. What type of business do you operate? What word can you use to help customers remember your business exactly when they need you? 13 POOL? 1300 FLIGHT? Or would a repetitive number help your customers to remember how to contact you? 13 99 99? Whatever you’re looking for, our experts can help you achieve it. If you’ve been told by another provider that what you’re looking for is impossible then let us have a go at delivering it for you. Our experts are on hand today to design a full telecommunications solution for your business.

Along with smart numbers and phone words, we also offer a host of other specialist call centre services designed to help your business to shoulder the responsibility of personalised and efficient customer care. Choose from locally based call centres with qualified and professional telephonists available 24/7 to not only provide you with support but also to capture your after hours or overflow customer calls as well.

Our call routing solutions simplify and fully manage your customer calls, helping customers get connected to the right business agent at the right time. We can design both manual and automated call routing solutions based on what your business needs. Routing options include location-based routing that intuitively detects the geographical location that a caller is calling from and then automatically routes their call to the closest or most relevant contact as well as time and date based routing available as a rolling rule or just as a one-off whenever your business is unable to take calls. Our postcode prompting solutions ask your customers to input the postcode related to their enquiry to ensure customers are directed to the relevant agent every time.

Our call tracking software also delivers broad and relevant reports detailing how your customers progress through your customer service structure as well as giving you valuable insights into the effectiveness of advertising and marketing campaigns.

Request a Free Quote

Get a Free Quote, quickly and easily. Simply fill out the below form and our experienced business experts will help you on your telecommunications journey. Get a quote Today!

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Request a Demo

Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.

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Talk to a member of our sales team

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Switch to Fonebox

Ready to make the move to Fonebox? Simply fill in below form and our experienced team will contact you with the best solution to suit your business.

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Talk to a member of our sales team

Trusted by these successful brands

  • By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions
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Request a Free Consultation

Would you like to know more? Simply fill in the form and our experienced team will contact you to discuss the best solutions to suit your needs.

Hate filling out forms?

Talk to a member of our sales team

Trusted by these successful brands

  • By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions
  • This field is for validation purposes and should be left unchanged.