Phone receptionist service
We can transfer callers wherever you like, with a cold or warm transfer. We can answer important questions about the business, or we can or take a detailed message. It’s completely up to you.
Professional answering service
Provide basic information
Answer FAQs
Our team will answer your calls using completely customisable scripts, which allows them to provide basic information to your clients.
We can answer questions about your products and services.
Provide basic information
Answer FAQs
Our team will answer your calls using completely customisable scripts, which allows them to provide basic information to your clients.
We can answer questions about your products and services.
Transfer calls
Caller details
We can transfer callers to a location of your choosing or take a detailed message. We also provide warm transfers as required.
We capture the caller’s name, number, location and other contact details as needed.
Transfer calls
Caller details
We can transfer callers to a location of your choosing or take a detailed message. We also provide warm transfers as required.
We capture the caller’s name, number, location and other contact details as needed.
Business benefits
Fonebox answering services support your business
Cost savings
Eliminate the cost of hiring extra staff by taking advantage of our highly trained virtual receptionists. The tried-and-tested approach used by our expert Fonebox staff, delivers genuine cost savings.
Scalability
With over 40 dedicated Fonebox agents at your disposal, you’ll be able to scale campaigns at short notice with ease. From small jobs to major projects, the bar remains high at all times.
Customer experience
We provide world-class training, quality assurance and onboarding to ensure our staff represent your business with distinction. The end result: great customer experiences.
Efficiency
Our technology allows customised automations and personalisation based on your caller’s characteristics and history. Then boost your efficiency with actionable data and insights.
Revenue growth
Manage peak call times without missing opportunities to convert. Deliver premium customer service while increasing your revenue and taking your business to new heights.
Delight your Customers
Here's an example of how our phone messaging service works
Customers’ needs don’t always fit conveniently within office hours. Of course they still matter to you, but if they don’t know that, they’ll go elsewhere. The feeling of being valued doesn’t come from a machine, no matter how many times a recorded message says so. But a human voice on the end of the line shows them that their call really is important. They can feel confident that a message, carefully taken down by our agents, won’t disappear like an easily deleted voicemail. And that, although it may not happen right this minute, a solution isn’t far away. Your customer will rest easy, knowing they’ve been heard.
Here's why our phone receptionist service is good for your customer, as well as for you
A customer who dials your number is hoping for good service and a solution to their problem. When it comes to answering phones, our agents are professionals. We’ll take care of providing an excellent initial experience, so you’ll get the opportunity to show them they were right to call you – you’re the best at what you do. We’ll find out exactly what they want, answer frequently asked questions, provide and gather information, and make sure their call, or their message, connects to the right person in your company. You couldn’t hope for a better start to a long and happy business relationship.
Here's how our phone agents can improve the level of service for your customer
You and your customer want to focus on the important stuff. Making appointments, bookings, payments, leaving messages, finding the right person to speak to – those things make the wheels turn. But they’re also the things that are often frustrating for customers. That’s why you should let our phone agents handle it. They’ll ask all the right questions and answer them too. They can make appointments straight into your booking system, take payments, and enter customer information directly into your CRM. Our phone agents do their job extremely well, providing the best possible customer experience at every level, and making it easy for your customer to do business with you.
Tales of success
Room for improvement
BSJ Suppliers wanted to improve their customers’ experience. After acting on inside feedback provided by their Fonebox Phone Receptionist Service, who deal with their customers every day, they’re seeing record high rates of customer satisfaction.
Respond creatively
An unexpectedly huge response to Dream Beds’ ad campaign was the best problem they’d ever had. Fonebox set up an outbound system to ensure everyone who registered interest got a call back by the dedicated Fonebox Phone Receptionist team, and not a single lead was lost.
Building relationships
Mary’s franchisees wanted to know how their telecommunications set-up was affecting their market position. Fonebox attended the annual national conference, explaining clearly how it all worked, and giving dealers confidence that the system was working for everyone.
Smarter Decisions
Call transfer
Your business is growing, and your customers need to be connected to the right staff member. You don’t have the set-up to make that happen, so our Phone Receptionists now connect your customers to staff or departments for you.
On the road
Your business requires staff to be on the road or away from their desks, which is why our Phone Receptionists take your calls, provide key information to your customers and attempt to solve their queries, enabling you to continue growing your business.
Managing outlets
Your business has stores all over the country, but no way of transferring customers to their closest store. Our Phone Receptionist service will handle the initial call, and direct business to the right store, all while capturing their key information to use in your next marketing campaigns.
