Phone Names
Fonebox unlocks the true potential of a 1300 number. We deliver a complete, totally customisable solution, including strategy, call routing, caller intelligence, data and insights, and call answering.
Broaden your horizons
1300 numbers offer an extremely cost-effective way to expand your business and reach more customers.
Are you feeling underwhelmed by your current provider? Are you missing important data? Are you outgrowing their capability? Even if you’re already using a 1300 number, you can transfer to Fonebox quickly and easily. Our team of specialists will plan exactly the right solution for your business, and make the transition simple for you, and completely seamless for your customers.
In addition to the most hassle-free migration available, we’ll also beat your current rates!
Choosing 1300 Numbers for your business provides your customers with a single, national and dedicated business phone number they can call from any Australian landline for the cost of a standard local call. You can achieve a national presence in your market and funnel all of your customer calls to a central number that is easy to remember, cheap for your customers to call and priced for your business at the lowest rate possible.
We are the leading provider of inbound calls in Australia with a range of comprehensive and cost-effective business telecommunications solutions. Our experts custom build your inbound call service, delivering the most valuable service for the lowest cost possible.
Deliver when your customers need you most
Your leads arrive from multiple sources and channels, but often callers will still pick up the phone when it’s time to lock down a deal. You need to have the resources and processes in place to make sure you’re there for your customers in their ‘moment of truth.’
We’ll help you deliver when your customers need you the most
What we offer
Call routing intelligence
Tired of being told ‘no’ when it comes to call routing solutions? Our team has a record of achieving the ‘undoable’. You will most likely discover a call routing solution exists that helps you deliver better service at a lower cost.
Call tracking
We simplify complex phone journeys and deliver deep insights. With Fonebox, there are no blind spots. Keep track of what your customers are doing and set your goals accordingly, using the unique intelligence provided by Orbit.
Caller intelligence
Fonebox can help you identify the right answer point and customer journey for every caller, using our smart call features and functionality to help you take control over each and every phone call. Get to know your customers and the strengths of your business with our caller intelligence solutions. Secure, accurate and innovative – you’ll achieve transformation of your business.
Data done right
Data doesn’t lie, which is why you need the best – and quickly. Our customisable reporting delivers relevant information that’s easy to understand. With Fonebox, data is a prized asset for your business which can be put to use immediately.
Personalised solutions, personal relationships
It’s not just about what we can provide, but about what your business needs. Our team will work with you 24/7 to deliver unique tailored solutions. We solve your pain points in a way that demonstrates inherent care for your business.
Genuine Support
Your customers are too busy to listen to hold music and so are you. Our team knows time is precious. When you call us, a person familiar with your account and your needs will answer. It’s about helping you quickly so you can help your customers when they need you the most.
Phone Names
Phone names are a proven way to help increase your business profile. They provide customers with a memorable telephone number they can recall instantly when they need to get in contact with you. As a powerful branding tool, phone names contain a key word relating to either your business name, main service or product, or even your initials. We help you to choose and develop the perfect phone names that will help boost your company profile and maintain the best coverage for your advertising.
People. Solutions. Results.
Solution architects
Our team takes the time to understand your requirements, before delivering custom solutions that get results.
Account managers
We’re always available to help you analyse and refine your campaigns, so you can continue to grow your business and meet your objectives.
24/7 support teams
When we say we’re with you every step of the way, we mean it. Our expert teams are here to help at any time.
Meet Orbit
Our market-leading Orbit platform uses real time decision making, predictive technology and cutting edge services to add enormous value to the already-significant benefits of a Fonebox 1300 number. Orbit allows us to go way beyond supplying a phone number, instead delivering complete and intelligent solutions to all your inbound service requirements. We ultimately provide a transparent cutting edge solution to transform your business.
Inbound intelligence
Powered by Orbit. Realise countless opportunities.
Your trusted Tier 1 provider
Solutions to delight your customers
Unified call services
Inbound services & call answering under one roof for the best end user experience possible.
Innovation
Our forward-thinking approach delivers service your customers love.
Satisfaction
Seamless call routing and ease of access gives a great caller experience every time.
Broaden your horizons
1300 numbers offer an extremely cost-effective way to expand your business and reach more customers.
Are you feeling underwhelmed by your current provider? Are you missing important data? Are you outgrowing their capability? Even if you’re already using a 1300 number, you can transfer to Fonebox quickly and easily. Our team of specialists will plan exactly the right solution for your business, and make the transition simple for you, and completely seamless for your customers.
In addition to the most hassle-free migration available, we’ll also beat your current rates!
Choosing 1300 Numbers for your business provides your customers with a single, national and dedicated business phone number they can call from any Australian landline for the cost of a standard local call. You can achieve a national presence in your market and funnel all of your customer calls to a central number that is easy to remember, cheap for your customers to call and priced for your business at the lowest rate possible.
We are the leading provider of inbound calls in Australia with a range of comprehensive and cost-effective business telecommunications solutions. Our experts custom build your inbound call service, delivering the most valuable service for the lowest cost possible.
Switch to Fonebox
Hassle Free Porting & Migration.
Ready to switch to Fonebox?
Expert phone answering services
Not only can we deliver your phone calls to your business, but we can handle them as well. From receiving messages to call nurturing and sales processing, there’s no limit to our capabilities.
Add our phone answering services to any solution and get:
- Comprehensive 24/7 support
- Extended resources
- Increased growth opportunities
Call Features
Ready to make the move to Fonebox?
Our experienced team will find the best solution to suit your business
What are phone names?
Phone names refer to the use of recognisable words, phrases and text within a business phone number. The idea is to help guide your customers toward calling your service when they need you by matching your business number with a word or phrase that sums your business up. This text can then be spelled out using a standard phone keypad making it easier for your customers to remember how to get in contact with you.
Your business can use your phone name in conjunction with a toll free 1800 number and offer your customers complete call savings every time they call your number from within Australia. Not only will they find your phone names more memorable, but they will also be more inclined to call a toll free number that doesn’t cost them anything at all. You can team a local or national advertising and marketing campaign with the release of your new phone word number and see how quickly word of mouth advertising spreads your contact number throughout your entire market. Anything easy to remember is likely to be retained like the fact that we offer the lowest rates. We can help you set up your new phone names or seamlessly transfer your existing number from your other, more expensive and less flexible, provider.
How to generate phone names?
If you’re not sure how to make your phone names work for your business, we can help. We’re more than just telco experts. Our team can help you design, find and secure the phone names that you want to use quickly and easily. We can also check the availability of existing numbers for you in case the number that you’re looking for already exists.
Flexibility and cost-effectiveness are the two most important services that we offer. Every product and solution available from our call centre services is scalable and customisable offering you the highest levels of efficiency for the lowest possible cost. Your account manager at Fonebox is not just another person on the end of a telephone line. We take the time to really understand your business and what it needs to build, expand and transform. Our creative solution architects enjoy impossible sounding tasks so if you’re current provider has told you that what you want isn’t possible, let us prove that it is and save you money while we do it.
Along with phone names and bespoke, easy to remember smart numbers, we also offer a host of other specialist answering services. Our locally based call centres are available 24/7 to not only provide you with support but also to capture your after hours or overflow calls as well. Our phone messaging service is the most basic service offering we have and will ensure that a call is never missed. Our customer service professionals will accurately take down the details of your call and your caller’s ID and then forward them directly to you via SMS or email.
For that extra personalised touch, we also offer a phone receptionist service and a phone agent service who acts as a representative of your business, directly interfacing with your customers. You can choose to have all of your calls routed through our customer call centre and we’ll happily use our powerful call routing to ensure that your callers are sent to nominated contacts quickly and efficiently.
Our call routing powers are immense thanks to Orbit. We can create both manual and automated routing rules that are completely changeable based on what your business needs. Choose location-based routing that intuitively detects the geographical location that a caller is calling from and then automatically routes their call to the closest or most relevant contact. Choose time and date based routing which puts in a routing rule for a specific period of time, either regularly or as a one-off. Opt for postcode prompting which will ask your customers to put in a postcode related to their enquiry and then routes their call to the best available contact based on their inputs. The choices are limitless, and we are always happy to provide a bespoke solution to our clients if what’s offer isn’t quite enough.
As part of our service, you also receive in-depth and relevant call reporting. Using our call tracking software, we deliver extensive reports on your customer journeys that you can use to glean relevant and useful information relating to your service personnel, your media and marketing campaigns as well as your business performance in particular markets.
For businesses seeking a more local inbound number for callers to use, we can create a virtual phone number that has the area code you need to attract local markets and seamlessly forwards all of their calls through to the contact that you designate, wherever they are really located.
The possibilities are endless and if you believe that your current provider is charging too much or isn’t flexible enough, then you’re probably right. Switch to Fonebox and allow our telco experts and creative account managers create custom solutions for your business such as phone names or national inbound numbers which increase your brand awareness, develop stronger and more meaningful ties with your customers, and save your business money over the long-term. Contact a consultant today for more information.
