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Premium: Phone Agent

 We’ll book your appointments or take payment over the phone

This service is a fully customisable Phone Answering Service that covers all of your inbound call requirements. Our Brisbane based Live Operators take it to the next level by becoming an agent for your business. Our operators will work with custom built platforms, book appointments, schedule services, and assist callers with purchasing products by taking payment details over the phone and forwarding orders accordingly. They’ll also manage incoming calls based on your staff roster. We’ll send the member of your team on duty call outcomes or transfer them calls, based on time and date, location, or both. Alongside all of these extras Phone Agents can still complete Phone Answering and Phone Receptionist duties.

Who Is Phone Receptionist Ideal for?

Fonebox’s Phone Agent Service is ideal for larger businesses of franchisors who want to save on the cost of staff and infrastructure. Our Phone Agent Solution is scalable to suit your business’ changing needs.

Features of Our Phone Agent Service

Never miss a call again

 Find out the callers name, number, and email address

 How they found out about your business and the reason for their call

 Messages are taken and forwarded to you by email or SMS

 Cold or Warm Transfer

 Identify relevant location and provide details accordingly

 Provide basic information about your business

 Answering of questions about your products and services

 Booking of appointments

 Roster management: call outcome or transfer to the member of your team on roster, based on time and date, location, or both

 Processing sales and taking payments

Fonebox Call Centre

Your Inbound Telecommunication Tools to Success

Inbound Numbers

Inbound Numbers

Inbound Numbers provide your audience a clear, easy to identify, and memorable link to your business.



Free Analytics

Free Analytics

Reporting provides call-based information relating to everything from unanswered calls and call recordings, to your billing and account payment history.



Call Routing

Call Routing

Our Call Routing Suite connects your customers quickly and accurately to the right answer point, ensuring a positive customer experience.



Fonebox products & services have been recognised across Australia by: