Phone Answering Service

From basic phone answering services to complex platform integrations, we'll help you connect with your customers 24 hours a day.

Realise the possibilities

Our phone answering services are broadly divided into three categories - but there’s really no limit to what you can achieve with Fonebox.

Phone messaging service

Free up your time and let us take care of the calls.

Benefits include:

  • 24 hour support
  • Friendly, expert caller assistance from our Brisbane-based team
  • Accurate recording of caller details and messages
  • Messages can be forwarded to you via email or SMS
  • Transparent, web-based reporting

Receptionist service

Take your customer service to the next level.

Benefits include everything in the Phone Messaging service PLUS:

  • Use of customised scripts to keep your customers informed
  • Ability to answer FAQs and provide specific business details
  • Transfer customers to desired contacts within your business

Phone agent with platform integrations

This option is a fully customisable phone answering service for all of your inbound call requirements.

Benefits include all the features in our other options PLUS:

  • Appointment booking
  • Over-the-phone payment and sales processing
  • Location-based information
  • Roster management
  • Increased personalisation and support
  • Lone Worker Monitoring

How it Works

24/7 Australian Based

Our operators and call centre are based in Brisbane, Australia. Our services operate 24 hours a day, 7 days a week, 365 days a year.

Fully Customisable

Our call answering scripts and message details are fully customisable, allow you to maintain your brand integrity.

Full range of services

With our complete range of live answering services we can cater for almost any business need.

Performance Reporting

Capitalise on your customer information captured by your Phone Answering service through Orbit, a revolutionary tool for improved Customer Service.

Systems Integration

Seamlessly add CRM functionality into your Phone Answering service.

Outbound Capable

Inbound or Outbound, we do it all. We'll call your customers so that you can spend time on the things that matter most to your business.

The Fonebox difference

At Fonebox, we know exactly how to optimise phone-based services to show you where opportunities exist in your business. We don’t just handle your calls - we work with you to deliver the best customer experience possible

Unified Systems

Our systems fully integrate with your platforms to create seamless workflows and better results.

Unified Teams

When you call us, you'll always talk to someone who cares. All our teams are located under the one roof, which means we can deliver time-critical services that make a difference.

Unified Reporting

Discover whole new insights and opportunities with our Orbit platform.

Orbit expertly manages your inbound numbers, call routing and call management centres, while giving you complete visibility over customer interaction and results.

Assess, adapt, achieve

Whether you're a large enterprise, a small business or somewhere in between, we can adapt to your business needs, no matter how complex. We became a true extension of your business, boosting your brand value and performance in the most cost-effective way possible. Enjoy peace of mind knowing your business is being expertly looked after.

FAQs

We tailor our Phone Answering solution by your business requirements. Are you missing calls throughout the day, but don't want your customers hitting your voicemail? Then the Phone Messaging service is for you. Do you need a team to answer and resolve queries over the phone when you can't? Our Phone Reception service is up for the role. Are you not scheduling enough appointments with customers because you're missing your calls? That won't happen again with our Phone Agent service, consider your appointment calendar booked out!

Our Brisbane-based team provide the highest standard of customer service in the industry – why? Because our Phone Answering Service is local, which provides a ‘real feel'. We empower our team to provide the very best service for your business, because after all, your business is our business.

Your calls are our business. Remember, to customers, your Phone Answering service is inseparable from your product and service delivery. Fonebox sets the industry benchmark for quality and professionalism, this is why we have never, and will never offshore our Call Centre from Australia.

The short answer is, no. Our Phone Answering service is tailor made to suit your business, from the greeting, right down to the close. Do you need a team to collect specific customer details, specific to your business? Consider it done. Do you need our team to book appointments in your calendar? You got it. Do you need a service that compliments and is integral to your business's brand? You need Fonebox's Phone Answering service.

We understand your business is changing, which is why we like to adapt. If you need more from your Phone Answering service, Fonebox is happy to discuss upgrading your service. We're always up to the challenge, which puts the power back in your hands. It's your Phone Answering service, and you can customise it any which way you'd like.

Get your own phone answering service team

Contact a business expert to find out more.

New to Fonebox?

New to Fonebox?

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