We tailor our Phone Answering solution by your business requirements. Are you missing calls throughout the day, but don't want your customers hitting your voicemail? Then the Phone Messaging service is for you. Do you need a team to answer and resolve queries over the phone when you can't? Our Phone Reception service is up for the role. Are you not scheduling enough appointments with customers because you're missing your calls? That won't happen again with our Phone Agent service, consider your appointment calendar booked out!
Our Brisbane-based team provide the highest standard of customer service in the industry – why? Because our Phone Answering Service is local, which provides a ‘real feel'. We empower our team to provide the very best service for your business, because after all, your business is our business.
Your calls are our business. Remember, to customers, your Phone Answering service is inseparable from your product and service delivery. Fonebox sets the industry benchmark for quality and professionalism, this is why we have never, and will never offshore our Call Centre from Australia.
The short answer is, no. Our Phone Answering service is tailor made to suit your business, from the greeting, right down to the close. Do you need a team to collect specific customer details, specific to your business? Consider it done. Do you need our team to book appointments in your calendar? You got it. Do you need a service that compliments and is integral to your business's brand? You need Fonebox's Phone Answering service.
We understand your business is changing, which is why we like to adapt. If you need more from your Phone Answering service, Fonebox is happy to discuss upgrading your service. We're always up to the challenge, which puts the power back in your hands. It's your Phone Answering service, and you can customise it any which way you'd like.