Better Data.
More Effective Marketing.

Find and convert more of your best customers.

Eliminate blind spots

If you can't read the scoreboard, you don't know the score. If you don't know the score, you can't tell the winners from the losers.

Warren Buffett

Make marketing decisions based on facts, not hunches.
The Fonebox reporting platform shines a light on your marketing blind spots so you understand which campaigns give you the greatest profit.
Drive more inbound calls and measure sales results, to grow your business.
Revolutionise your performance with Fonebox.

Your best customers are calling

Smart Marketing

Understand which advertising channels work best, using deep data from Fonebox.

Gain Loyalty

Fonebox’s friendly phone answering team helps convert callers into high-value customers.

Maximise every call

Use powerful insights from Fonebox to personalise caller experiences and make every customer feel important.

Attract the best customers

Use a wealth of call data to secure more of your most profitable customers. You can use location data to discover postcodes that you and your competitors aren’t covering, and snatch up a new market.

Big revenue starts with big data.
Meet Orbit.

Orbit is our proprietary platform empowering marketers to track all inbound calls in one place. 

It’s a one-stop shop for advanced marketing tracking in real time.

Identify trends so you can plan your next promotion with complete confidence.

Orbit provides the source of each call allowing you to fully optimise your ad spend.

Track call performance and ROI

Fonebox provides comprehensive data and reliable services to optimise your marketing spend and website performance. Drive more calls, customers, and revenue using Fonebox.

Many of Australia's biggest companies rely on Fonebox to analyse and optimise phone calls. We provide comprehensive data, and a scalable and reliable solution.

Smarter decisions, better results

Orbit provides thousands of reports, supporting millions of decisions, with infinite possibilities.

With Orbit, it's easy to find out:

  • which marketing campaigns are working?
  • how A/B tests are performing
  • how to accurately measure online and offline performance
  • call routing scenarios delivering the best results.
  • which PPC ads deliver the most phone calls and when
  • what marketing channels lead to increased call engagement.
  • what's the best days/time/location to advertise
  • which locations close the most leads or underperform, and why
  • where customers are calling from.
  • if the sales team pick up calls
  • how an agent performed
  • which franchisees or stores need more exposure
  • how local departments treat inbound calls
  • if sales and contact centre agents are resourced appropriately

Omni-channel Marketing

Fonebox provides customised analytics for every marketing source.

Calls from any source

Web

 
 

Search

 
 

Social

 
 

Online advertising

 
 

Magazine

 
 

Newspaper

 
 

TV

 
 

Radio

 
 

Billboards

 

Find and convert more of your best customers

Connect the dots between calls and your media so you can optimize your marketing spend and drive revenue

To any phone system

 

Contact centre

 
 

Franchise store

 
 

Offices

 
 

Branch

 
 

Warehouse

 
 

Sales centre

 
 

Dealerships

 
 

Hotels

 
 

Remote workers

FAQs

The power of reporting is in your hands, and your inbox. Analytics delivered to your email daily, weekly, fortnightly or monthly. Orbit will deliver customisable and valuable call data about your business, for your business, as frequently as you'd like. Real reports when you need them most.

In a click of a button, you can drill-down key information about a recent inbound marketing campaign, or report on key marketing metrics, such as number of leads (ROI), success rate per callers geography, or even the journey of your customer.

Our team of experts will help you understand your call data as often as required. We know data is important, but your comprehension of your calls is even more valuable to us. We want to help you get the most out of your call data, so that you can make more informed business and marketing decisions.

The reporting suite offers more than just statistics, it provides a direct insight into the performance and potential of your business. You can drill down analytics to identify who in the team is answering calls and who is not. You can see the percentage of calls directed to different staff or departments. The reporting suite will provide dealer breakdowns, including count, percentage, and outcome, so that you can report on the business performance in just a few clicks..

Your business, your calls, your data. As a valued partner, you'll have access to the full reporting suite, including all historical call data. Need a report from 2015? You will have it. All reporting functionalities can be customised by date, so that you can keep track of your business performance by month, quarter, or year. You can always rely on Orbit.

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Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.









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