Local Virtual Numbers

Reaping the rewards of appearing local and deliver a boost in customer confidence.

Local feel with nationwide appeal

Local virtual numbers give you the appearance of being local, no matter where you’re located. Combined with the routing intelligence offered by our proprietary Orbit platform, local virtual numbers deliver a highly personalised customer experience. Extend your business footprint by leveraging the unique capabilities of Fonebox technology and our custom-built solutions.

Target multiple channels

Your omnichannel marketing campaign might look good on paper, but tracking all calls and customer interactions can be a tricky business. That's where we come in.

We work with omnichannel businesses such as local offices, franchisees and shop fronts to deliver powerful, targeted campaigns. Through deep exchange or postcode prompting, we connect the right services to the right audience, increasing the reach and effectiveness of your campaigns.

Get useful reporting and insights

Using virtual phone numbers means you get a different number for each channel, so you can easily track your marketing spend and other important metrics.

Adapt and evolve your campaigns as you need, based on our industry-leading insights and the in house expertise. There's a myriad of reasons to switch to Fonebox today.

 

People. Solutions. Results.

Solution architects

Our team takes the time to understand your requirements, before delivering custom solutions that get results.

Account managers

We’re always available to help you analyse and refine your campaigns, so you can continue to grow your business and meet your objectives.

24/7 support teams

When we say we’re with you every step of the way, we mean it. Our expert teams are here to help at any time.

Intelligent solutions

Realise countless opportunities with Orbit.

 
 

Routing Intelligence

We use real time, predictive routing decisions to connect the needs of a caller with the right resources.

Choose from a host of call routing options such as pre-set call menus, postcode prompting, exchange-based routing, call forwarding and more. Unlock true routing intelligence by combining options, or let us build your ideal call routing solution.

 

Data driven Intelligence

Data doesn't lie - and smart data speaks the greatest truth of all. Make strategic business decisions, manage inbound calls and confirm phone answering requirements using our highly advanced reporting platform. Use key insights from this data to calculate your marketing ROI and next steps.

 

Caller Intelligence

Receive alerts for missed call, call recordings, as well as caller ID and other information you need better understand your customers and increase revenue. By knowing the reasons for success, you can replicate and scale your processes using our intelligent solutions.

Market leading capabilities that deliver complete control over your calls.

Your trusted Tier 1 provider

We work in highly sensitive industries, governed by the strictest compliance and regulatory requirements. As a Tier 1 network provider, we deliver the safest and most secure services to you at a global level.

Solutions to delight your customers

Unified call services

Inbound services & call answering under one roof for the best customer experience possible.

Innovation

Our forward-thinking approach enables service your customers will love.

Satisfaction

Seamless call routing and ease of access gives a great caller experience every time.

Switch to Fonebox

Hassle Free Porting & Migration.

We will beat any inbound rate. If you think your current provider is charging too much, they probably are. Speak to our team to see how much we could be saving you.

We’ve been working with Australia’s biggest and best brands for over 10 years. We know why it matters when your customers call. Let our expertise guide you to connecting with your customers.

Your customers are calling, but will their call be answered? Transform your customer service into a 24/7 operation; your business is our business, and we’ll always be available to take the call.

Fonebox’s industry experts will design an intelligent call flow system tailored to suit your businesses needs. We can automate call routing according to preset rules that suit your workflow, with the flexibility to change when needed.

We work with small businesses, growing business, and Australia’s biggest businesses. Let our experts tailor a solution specific to you; our call routing features work for businesses of all sizes.

Ready to switch to Fonebox?

Expert phone answering services

Not only can we deliver your phone calls to your business, but we can handle them as well. From receiving messages to call nurturing and sales processing, there’s no limit to our capabilities.

Add our phone answering services to any solution and get:

  Comprehensive 24/7 support

  Extended resources

  Increased growth opportunities

Call Features

Call Routing

Call Routing is a feature of 1300, 1800, and 13 numbers that directs each of your incoming calls to the correct destination as specified by you.

Ready to make the move to Fonebox?

Our experienced team will find the best solution to suit your business

New to Fonebox?

New to Fonebox?

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Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.










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