Customers

Know thy customer - a mantra which underpins everything we do.

An extention of your business

It's our goal to become a true extension of your business. We set impeccably high standards and work incredibly hard because we want your customer journeys to be seamless and always positive. So you can delight your callers and turn them into repeat customers. 24 hours a day, 7 days a week. 365 days a year. We're here for you with strategy, call management solutions, support and call answering.

We'll help you deliver when your customers need you the most

Research shows that customers who call are the most valuable. And they place high value on a positive phone call interaction, particularly when justifying big purchases or important decisions. You need to have the resources and processes in place to ensure you're there for them in their ‘moment of truth.'

Are you ready to convert? We are.

Whatever it takes, wherever it leads, we'll help you deliver when the stakes are high and most importantly, when your customers need you the most.

The challenge

Balancing the needs of your business and customers can be extremely challenging in today’s highly competitive market. Fonebox will help you put the customer at the centre of every interaction and boost boosting your revenue at the same time. How? By properly understanding your customer at every touch point, and by working out which resource to connect them with in real-time.

Save money by increasing efficiencies. Deliver premium customer experiences. Do it all with the team who relishes the challenge. Team up with Fonebox today.

Resourcing

Hiring full-time staff is expensive. Our Live Answering service is charged by the minute, not the hour, so you only pay for the time we spend with your customers. We perform the role of receptionist, but at a fraction of the cost.

Visibility

Other providers don't share call reporting and analytics. Fonebox believes your data is an extremely important tool for running your business. That's why our reporting suite is complementary, whether we're providing an Inbound number, Live Answering service, or any other call routing feature.

Bespoke

We'll tailor a solution specifically for you. Other providers will turn down the opportunity to build a new system or figure out how to better serve your changing needs, but we run towards that challenge. "No" is not a word you'll hear from Fonebox.

Clarity

We make everything transparent. Whether it's call flows, call reports, invoices or service expectations, Fonebox takes the confusion away. We know exactly what we're doing, and it's important that you do too. Fonebox is your communications partner - we're always on the same page.

Improvement

How's your business doing? Fonebox data gives you a clear picture, and shows you where you can do better. For example: Why are you missing calls? Where should you target your advertising spend? Our analytics enable practical insights about what's going well and what isn't, because there's always room for improvement.

The Fonebox Approach

We tailor your solution based on your real-world needs, not our own preferences or what's easiest. We'll work with you to create a fully integrated customer journey, with complete flexibility around call routing and management. Our centralised, proprietary back-end platform, Orbit, takes care of all the intelligence, and brings together your entire solution, including your inbound numbers, call routing, analytics, reporting and phone answering. The upshot? We deliver actionable insights to drive continuous improvement. That's the Fonebox way.

Tales of success

Easier cost management

Calculating the cost of business acquisition is much easier when expenses can be isolated. Fonebox helped Roland Enterprises by individualising service charges to each outlet as sub accounts, taking the pressure off when it came to doing the monthly accounts.

Better communication

With over 200 franchisees nation-wide relying on their 13 number to drive revenue, Sweet Cakes Inc. could spend all day dealing with dealer inquiries. Instead, Fonebox manages each franchise personally, advising, troubleshooting and providing feedback to HQ.

Smarter business decisions

Georges Inc. was already using Fonebox's postcode mapping intelligence to assign postcodes and route inbound calls to stores by geographical location. Using the Orbit platform, they were also able to identify potential leads from unmapped postcodes and turn that into additional profit.

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Our experienced team will find the best solution to suit your business.

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