Take control of your calls and improve your service to customers

Sam knows the success of his business depends on making sure clients feel looked after. That's why every customer has the direct number for their account manager, and every new caller gets personal service. But as business increases, some calls just aren't being picked up. Switching to Fonebox gave his staff access to call forwarding features, like Voice to Email, so they could decide what would happen to calls they couldn't get to immediately. It's just another way for Sam's business to provide service that's a notch above his competitors.

Know where your calls are going

It's easy to lose touch with the details when your business is growing quickly. When Jae's company expanded, it quickly became impossible to keep across every detail. When she started hearing feedback from customers that their calls weren't getting through, it was difficult to see where things were going wrong. So she switched to Fonebox. Their in-depth reports show her exactly what's happening with all inbound calls and allows her to make the changes needed to ensure they're handled properly.

Take one task off your plate - get expert advice on setting up your call forwarding

Kim and Leslie are very good at architecture and design, and they've built a solid business and won industry-wide recognition. They also know they're not the experts on everything and running a business can sometimes mean letting other professionals take care of non-core tasks that are nonetheless essential to your success. That's why Kim and Leslie engaged Fonebox to set up their call forwarding for them, and give them clear instructions about how to use all the features. Now it's just one of those things that keeps on working in the background, so they can keep working on what they know and love.