Call Forwarding

Deliver great customer experiences by ensuring your callers are serviced expertly, on time, every time. You choose how and where to direct all incoming calls. With one of our comprehensive existing solutions, or a solution designed especially for your business.

Never miss a call or lead again

Our call forwarding solution gives your business the ability to answer customer queries 24/7. You never have to worry about staffing issues, seasonal demand, or peak call times again.

How it works

We customise call forwarding solutions to meet your specific business needs. Simply give us a list of numbers to forward your incoming calls to, and specify how many times it should ring before being forwarded. You can even have a list of incoming numbers forwarded to a particular team member.

Unlimited call forwarding options

Forward incoming calls to any business mobile or landline, home or office. Our system gives you unlimited call forwarding options, so you can have different stakeholders calling the same inbound number. We can even escalate calls to your distribution manager or forward them to our phone answering service.

Open for business, 24 hours a day

Stay connected with your customers, day or night. Combine call forwarding can be coupled with our time and date-routing solutions, and forward out-of-hours calls to a number of your choosing.

Expert phone answering services

Not only can we deliver your phone calls to your business, but we can handle them as well. From receiving messages to call nurturing and sales processing, there’s no limit to our capabilities.

Add our phone answering services to any solution and get:

  Comprehensive 24/7 support

  Extended resources

  Increased growth opportunities

Call forwarding in action

Take control of your calls and improve your service to customers

Sam knows the success of his business depends on making sure clients feel looked after. That's why every customer has the direct number for their account manager, and every new caller gets personal service. But as business increases, some calls just aren't being picked up. Switching to Fonebox gave his staff access to call forwarding features, like Voice to Email, so they could decide what would happen to calls they couldn't get to immediately. It's just another way for Sam's business to provide service that's a notch above his competitors.

Know where your calls are going

It's easy to lose touch with the details when your business is growing quickly. When Jae's company expanded, it quickly became impossible to keep across every detail. When she started hearing feedback from customers that their calls weren't getting through, it was difficult to see where things were going wrong. So she switched to Fonebox. Their in-depth reports show her exactly what's happening with all inbound calls and allows her to make the changes needed to ensure they're handled properly.

Take one task off your plate - get expert advice on setting up your call forwarding

Kim and Leslie are very good at architecture and design, and they've built a solid business and won industry-wide recognition. They also know they're not the experts on everything and running a business can sometimes mean letting other professionals take care of non-core tasks that are nonetheless essential to your success. That's why Kim and Leslie engaged Fonebox to set up their call forwarding for them, and give them clear instructions about how to use all the features. Now it's just one of those things that keeps on working in the background, so they can keep working on what they know and love.

Customise to your needs

Don't settle for an off-the-shelf solution. We’re a diverse team with a single focus - connecting you and your customers so you can achieve premium results. We mix and match solutions based on time of day, campaign strategy, after-hours service and peak times.

Call Features

Call Routing

Call Routing is a feature of 1300, 1800, and 13 numbers that directs each of your incoming calls to the correct destination as specified by you.

New to Fonebox?

New to Fonebox?

Quick Links

Quick Links

FAQs

Request a demo

Pay invoice

Request a Free Consultation

Would like to know more? Simply fill in below form and our experienced team will contact you with the best solution to suit your business.


 

 

 

 

 

 

 

 
 

 
By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions  
 

Switch to Fonebox

Ready to make the move to Fonebox? Simply fill in below form and our experienced team will contact you with the best solution to suit your business.










By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions

Request a Demo

Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.










By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions

Contact Us

Ready to see how Fonebox can grow your business?







By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions

Request a Direct Debit Form

Save money when you Direct Debit from your bank account.
Automatic. Simple. Hassle Free.






By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions

Request a Quote

Get a Free Quote, quickly and easily. Simply fill out the below form and our experienced business experts will help you on your telecommunication journey. Get a quote Today!











By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions

Speak to a Specialist

Simply fill out the below form and our experienced business experts will help you on your telecommunication journey.






By clicking 'Submit' you agree to our Privacy Policy & Terms and Conditions