Get the response you want from your campaigns, by using one of the most memorable numbers available.
Fonebox 13 numbers
13 numbers are incredibly easy to identify, which helps boost customer recall. This allows you to broaden the reach of your business in a very cost-effective manner.
13 numbers are best for businesses with large call volumes who want to increase or maintain strong brand awareness. Callers are charged a local call rate from any landline in Australia, allowing your business to compete in local markets, on a national basis.
Already have a 13 number?
No problem. Transferring your number to Fonebox is quick and easy. In return, you get a more personalised and more effective service using, our Orbit platform, and save money at the same time.
Deliver when your customers need you most
Your leads arrive from multiple sources and channels, but often callers will still pick up the phone when it’s time to lock down a deal. You need to have the resources and processes in place to make sure you’re there for your customers in their ‘moment of truth.’
We’ll help you deliver when your customers need you the most
People. Solutions. Results.
Our team takes the time to understand your requirements, before delivering custom solutions that get results.
We’re always available to help you analyse and refine your campaigns, so you can continue to grow your business and meet your objectives.
24/7 support teams
When we say we’re with you every step of the way, we mean it. Our expert teams are here to help at any time.
Realise countless opportunities with Orbit.
Your trusted Tier 1 provider
We work in highly sensitive industries, governed by the strictest compliance and regulatory requirements. As a Tier 1 network provider, we deliver the safest and most secure services to you at a global level.
Solutions to delight your customers
Unified call services
Inbound services & call answering under one roof for the best end user experience possible.
Our forward-thinking approach delivers service your customers love.
Seamless call routing and ease of access gives a great caller experience every time.
Switch to Fonebox
Hassle Free Porting & Migration.
We will beat any inbound rate. If you think your current provider is charging too much, they probably are. Speak to our team to see how much we could be saving you.
We’ve been working with Australia’s biggest and best brands for over 10 years. We know why it matters when your customers call. Let our expertise guide you to connecting with your customers.
Your customers are calling, but will their call be answered? Transform your customer service into a 24/7 operation; your business is our business, and we’ll always be available to take the call.
Fonebox’s industry experts will design an intelligent call flow system tailored to suit your businesses needs. We can automate call routing according to preset rules that suit your workflow, with the flexibility to change when needed.
We work with small businesses, growing business, and Australia’s biggest businesses. Let our experts tailor a solution specific to you; our call routing features work for businesses of all sizes.
Ready to switch to Fonebox?
A business offering 13 Numbers to their customers as a central contact number is more likely to be remembered, particularly across a national level. 13 Numbers are easy to remember which helps boost customer recall when they need your products or services. Plus, using a quick reference number for your entire company helps you broaden the reach of your business in a simple, cost-effective way. We offer a suite of telecommunications services, including 13 Numbers, designed by industry experts and nurtured by creative account managers who are committed to offering the most comprehensive level of service we can, for the lowest possible cost to our clients.
A 13 Number is ideal for businesses who experience high call volumes and who want to increase or maintain their brand awareness. Calls made to 13 Numbers from a landline are charged at a local call rate, regardless of where in Australia the caller is located when they make their call. You can offer your customers local rates for a national service, boosting your competitive edge in your markets. If you already have a 13 Number, then we can transfer to Fonebox quickly and easily. We’ll offer you a more personalised and effective service using our proprietary and market-leading Orbit platform which not only offers you more in-depth customer insights and measurable data but will save you money at the same time.
Along with 13 Numbers, we also offer 1300 Numbers, 1800 Numbers and virtual phone numbers. A virtual phone number can be your designed local number used for targeting specific audiences throughout Australia. If you’d like to appear more local than national, use a virtual phone number to capture calls from clients and customers who think you’re just down the road. For an even more memorable phone number, considering using phone words. You can choose your particular word and we’ll develop a number using the corresponding letters on a standard keypad. Use your phone words on all of your marketing materials to reinforce your brand and your central contact number.
As your telecommunications provider, we do more than offer 13 Numbers and call routing from a central number. In fact, our call routing options are intuitive and powerful systems designed to ensure that your customers go on as short and simple journey as possible. Using Orbit, we can design a range of call forwarding systems for your numbers including location-based routing which automatically routes a caller using the area they have called from straight to the best located company agent from your business.
For businesses who need a little more from their call centre services, we have a range of scalable answering services you can use. Our basic phone messaging service offers you all of the essential services you need but is far from basic. We can take quick, accurate caller information and forward that information to you via SMS or email when you’re not available. Use our messaging services to capture overflow calls or your after hours customers seeking 24/7 support.
Our 24/7 live operators are also available as phone receptionists. You can choose which calls you want answered by our expert customer service professionals who can transfer them through to your nominated agents or take messages when they’re not available. For an even more personalised support team, you can opt for dedicated phone agents. These professional telephonists perform all of the functions that you would expect from a live receptionist – live appointment booking, sales processing, encouragement to buy, etc – with the added benefit of being able to answer FAQs and offer business information to your clients and customers. Our phone agents act as representatives of your business, speaking with your customers on your behalf in the way in which you would like your customers addressed. You can complete control over the phone scripts our agents use, ensuring that everything your customer service personnel say is unified and promotes a stronger brand messaging and profile.
As part of our call reporting and call tracking service, you receive in-depth and relevant analytics relating to all of your customer calls. You can clearly and easily track each customer journey, helping you to strategize the best way of acting on customer needs and how to target your marketing and advertising campaigns efficiently and cost-effectively.
Your call analytics are delivered to you in an easy-to-understand format with hundreds of data points you can study. Drill down into individual calls or get at-a-glance reporting based on location, time of day, recent marketing campaigns, you name it. Our specialty is in providing exactly what our clients need from a trusted telecommunications solution. If your current provider has told you that it can’t be done, then let us show you the best way to actually achieve it. Our creative solution architects are experts in their field and are constantly improving our own processes to ensure that we are offering the highest levels of service for the lowest possible cost.
Whether you’re unhappy with your current provider or have decided to move your business to a new level and are seeking a provider who can help you get a 13 Number for your business, we can help. We can also help you to improve your customer relations by delivering to you the relevant data you need to transform and improve your business. Contact a consultant today to learn how Fonebox can help your business expand and improve.
Expert phone answering services
Not only can we deliver your phone calls to your business, but we can handle them as well. From receiving messages to call nurturing and sales processing, there’s no limit to our capabilities.
Add our phone answering services to any solution and get:
Frequently Asked Questions
Ready to make the move to Fonebox?
Our experienced team will find the best solution to suit your business