13 Number Plans
Whether you already have active 13 Number plans, or you are searching for a provider for the very first time, you’ll enjoy the most affordable rates and plans from Fonebox. We specialise in delivering custom telecommunication solutions for our business customers of all shapes and sizes. This includes cost-effective 13 Number plans as well as a host of other call tracking and reporting services that add value to your business, help your business grow and respond to changing markets and are fully scalable, depending on what you need and when for your business. A 13 Number is ideal for businesses who experience high call volumes and who want to increase or maintain their brand awareness. Calls made to 13 Numbers from a landline are charged at a local call rate, regardless of where in Australia the caller is located when they make their call. You can offer your customers local rates for a national service, demonstrating immediate benefits to your customers before they even engage you.
First, what kind of 13 Number are you looking for? This will determine the cost of your 13 Number plan. There are two main differences between 13 Numbers and 1300 Numbers. The first is the cost to your business for the telephone number. A 13 Number of less than 10 digits is considered a premium number and as such incurs higher ACMA government fees than 1300 Numbers. The second is the length of the number with 1300 Numbers typically 10 digits long while 13 Numbers are typically 6 digits long, making them easier to remember for customers.
As your telecommunications provider, we do more than just offer 13 Number plans. Fonebox offers a complete call management service for business customers including call routing from a central number. Our call routing options are intuitive and powerful, designed to ensure that your customers complete as short and simple a phone journey as possible. Using our proprietary software, Orbit, we can design a range of call forwarding systems for all of your business contact numbers including location-based routing which automatically routes a caller using the geographical area they have called from.
For businesses who need a little more from their call centre services, we have a range of scalable answering services you can use. Our basic phone messaging service offers you all of the essential options you need but is far from basic. Our professional call centre staff are fully qualified and able to record fast, reliable caller information and forward your messages to you via SMS notification or via email when you’re not available. Use our messaging services to capture overflow calls or your after hours customers seeking 24/7 support.
As part of our call reporting and call tracking service, you receive in-depth and relevant analytics relating to all of your customer calls. You can clearly and easily track each customer journey, helping you to strategize the best way of acting on customer needs and how to target your marketing and advertising campaigns efficiently and cost-effectively. Your call analytics are delivered to you in an easy-to-understand format with hundreds of data points you can study. Drill down into individual calls or get at-a-glance reporting based on location, time of day, recent marketing campaigns, you name it.
What are 13 phone numbers?
13 Numbers are national inbound customer service numbers used by your customers to contact your business from anywhere within Australia at the cost of a local call. Used as a central contact number, your 13 Number is more likely to be remembered by your customers and helps to present your national image as one of reliability and accessibility, no matter where you customers are physically located. 13 Numbers can boost customer engagement and using a quick reference number for your entire company helps you broaden the reach of your business in a simple, cost-effective way. Our 13 Number plans are designed by industry experts and nurtured by creative account managers who are committed to offering the most comprehensive level of service we can, for the lowest possible cost to our clients.
Where to find 13 number plans?
If your business has an existing 13 Number plan, then we can port it to Fonebox quickly and easily. We’ll offer you a more personalised and effective service using our proprietary and market-leading Orbit platform which not only offers you more in-depth customer insights and measurable data but will save you money at the same time. If you don’t have a number already, we can arrange for your business to secure one. 13 Numbers are subject to availability. Get in contact with us today to see if the number that you’re looking for is available to use.
How much will 13 number plans cost?
Along with 13 Numbers, we also offer 1300 Numbers, 1800 Numbers and virtual phone numbers. A virtual phone number can be your designated local number used for targeting specific audiences throughout Australia. If you’d like to appear more local than national, use a virtual phone number to capture calls from clients and customers who think you’re just down the road.
For an even more memorable phone number, considering using phone words. You can choose your particular word and we’ll develop a number using the corresponding letters on a standard keypad or port over your existing smart number. Use your phone words on all of your marketing materials to reinforce your brand and your central contact number.
Contact a consultant to learn how Fonebox can help your business expand and improve with affordable 13 Number plans today.