Call Overflow
We know there are times when you need an extra pair of hands; it might be during an especially busy peak period or when you don’t have enough staff due to unplanned absences. At Fonebox, our team is ready to step in when you need support the most.
- Overflow services
Help manage during high call volumes, peak times, staff absences, limited resources, public holidays.
- After hours services
Much needed cover during after hours or in-between roster gaps to capture calls that are being missed 24/7/365.
- Campaign response
Smooth transition from your phone lines to ours as we support excess calls during marketing campaigns, product launches or DRTV campaigns
