Outbound
Our Australian based outbound contact centre services are fully customisable with a range of fully managed and campaign based services offered by Fonebox. View some of our popular outbound contact centre services below:
- Engaged
Monitoring services (safety check-in’s, patient monitoring, staff roster management), follow up, reminder, notification and escalation services
- Generate
Appointment setting, dispatch work orders, cross sell/up-sell, fundraising, reactivation call backs and loyalty and retention programs
- Validate
Database validation, compliance & audit, fraud checks, sales lead verification and qualification
- Feedback
Customer surveys (NPA/CSAT), customer feedback/reviews, market research (polls, focus groups), quality assurance call backs