Inbound

Fonebox offers a range of inbound contact centre outsourcing services designed to complement current in-house teams while providing much needed specialised support and bandwidth 24/7. View some of our popular inbound contact centre services below:

  • Answer

Services include phone answering, message taking, virtual receptionist, after hours and call overflow

  • Support

Order taking, first level customer service, help desk, online product enquiry and phone agent support using web based applications

  • Manage

Bookings & appointment management, order management (including verification and processing), event registration/RSVP, lone worker safety monitoring

  • Response

Marketing campaign support, promo hotlines, inbound sales & screening, incident/info hotlines, dispatch services

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Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.

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1800 366 326

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