Get a Phone Receptionist Service CONTACT US

Standard: Phone Receptionist

Great for offering 24/7 customer support

Essentially our Live Operators become your Virtual Receptionist. Our team will answer your calls using completely customisable scripts, which allows them to provide basic information to your clients, answer frequently asked questions, transfer calls to locations or individuals, and provide message taking services as well as forward these details to the relevant contact within your business. Our Brisbane based Virtual Receptionists sound and respond to your clients’ enquiries as if they work within your business.

Who Is Phone Receptionist Ideal for?

Fonebox’s Phone Receptionist Service is ideal for most businesses, especially those without administration staff or businesses who want to save on hiring staff.

Features of Our Phone Receptionist Service

Never miss a call again

 Find out the callers name, number, and email address

 How they found out about your business and the reason for their call

 Messages are taken and forwarded to you by email or SMS

 Cold or Warm Transfer

 Identify relevant location and provide details accordingly

 Provide basic information about your business

 Answering of questions about your products and services

Fonebox Call Centre Phone Receptionist

Your Inbound Telecommunication Tools to Success

Inbound Numbers

Inbound Numbers

Inbound Numbers provide your audience a clear, easy to identify, and memorable link to your business.



Free Analytics

Free Analytics

Reporting provides call-based information relating to everything from unanswered calls and call recordings, to your billing and account payment history.



Call Routing

Call Routing

Our Call Routing Suite connects your customers quickly and accurately to the right answer point, ensuring a positive customer experience.



Fonebox products & services have been recognised across Australia by: