Put simply, there aren't any! Our team of experts will over deliver for your customers. The team will take messages, transfer calls, identify and resolve relevant queries, provide detailed information about your business, book appointments,
manage rosters, process sales and even take payments over the phone. You need it, we do it.
Not only are we leaders in the Call Centre industry, but we are innovators. To compliment your inbound call handling requirements, Fonebox offers Outbound calling for your existing customer base. This works best for quality assurance, NPS surveys,
or missed call follow-ups. If you have a campaign and need assistance in calling or qualifying potential customers, we can help!
Your business is our business, which is why information is key. The more detailed information about your business, the more our team can do. To ensure your service operates to the highest standard, our team of agents are trained and managed by leaders
within the Call Centre industry. Better yet, we believe in collaborating in training, with many of our new and existing business partners visiting our Brisbane office for training and team building.
Absolutely. Our dynamic Call Centre software was developed in-house, which means we are constantly imp
roving and building capabilities. Not only can our team access your cloud booking system, or manage your calendar directly, but our state of
the art software can connect directly to your CRM, without any agent involvement - all the information pushed directly into your management portal!
We know your calls are important, which is why we only work with the best. We expect nothing short of perfection from our Brisbane-based team, which is why we're one of Australia's most in demand Call Centres. We value our position within
your business equal to our own; this is what separates us from other providers. At Fonebox, we're family, and we'd love to welcome you home.