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Outsource Call Centre

Fonebox unlocks the true potential of a 1300 number. We deliver a complete, totally customisable solution, including strategy, call routing, caller intelligence, data and insights, and call answering.

Broaden your horizons

1300 numbers offer an extremely cost-effective way to expand your business and reach more customers.

Are you feeling underwhelmed by your current provider? Are you missing important data? Are you outgrowing their capability? Even if you’re already using a 1300 number, you can transfer to Fonebox quickly and easily. Our team of specialists will plan exactly the right solution for your business, and make the transition simple for you, and completely seamless for your customers.

In addition to the most hassle-free migration available, we’ll also beat your current rates!

Choosing 1300 Numbers for your business provides your customers with a single, national and dedicated business phone number they can call from any Australian landline for the cost of a standard local call. You can achieve a national presence in your market and funnel all of your customer calls to a central number that is easy to remember, cheap for your customers to call and priced for your business at the lowest rate possible.

We are the leading provider of inbound calls in Australia with a range of comprehensive and cost-effective business telecommunications solutions. Our experts custom build your inbound call service, delivering the most valuable service for the lowest cost possible.

Deliver when your customers need you most

Your leads arrive from multiple sources and channels, but often callers will still pick up the phone when it’s time to lock down a deal. You need to have the resources and processes in place to make sure you’re there for your customers in their ‘moment of truth.’

We’ll help you deliver when your customers need you the most

What we offer

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Call routing intelligence

Tired of being told ‘no’ when it comes to call routing solutions? Our team has a record of achieving the ‘undoable’. You will most likely discover a call routing solution exists that helps you deliver better service at a lower cost.

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Call tracking

We simplify complex phone journeys and deliver deep insights. With Fonebox, there are no blind spots. Keep track of what your customers are doing and set your goals accordingly, using the unique intelligence provided by Orbit.

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Caller intelligence

Fonebox can help you identify the right answer point and customer journey for every caller, using our smart call features and functionality to help you take control over each and every phone call. Get to know your customers and the strengths of your business with our caller intelligence solutions. Secure, accurate and innovative – you’ll achieve transformation of your business.

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Data done right

Data doesn’t lie, which is why you need the best – and quickly. Our customisable reporting delivers relevant information that’s easy to understand. With Fonebox, data is a prized asset for your business which can be put to use immediately.

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Personalised solutions, personal relationships

It’s not just about what we can provide, but about what your business needs. Our team will work with you 24/7 to deliver unique tailored solutions. We solve your pain points in a way that demonstrates inherent care for your business.

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Genuine Support

Your customers are too busy to listen to hold music and so are you. Our team knows time is precious. When you call us, a person familiar with your account and your needs will answer. It’s about helping you quickly so you can help your customers when they need you the most.

Outsource Call Centre

Enforce your brand messaging and never miss a call again with outsource call centre services from Fonebox. We are the experts in managing the telecommunication needs for small-medium sized Australian businesses. We are able to provide your business with a custom designed call management system that can include as much or as little service points as you need. Engage us for your latest advertising or marketing campaign or choose Fonebox to manage every customer call, including inbound call centre services and support. Our professional team of receptionists and customer service professionals will represent your company like it was their own. Ensure that your customers are greeted with a warm, friendly and human voice located in Brisbane, Australia.

Call centre services from Fonebox are just the beginning. To really move your business to the next level, consider combining our call centre services with a national 13 number, 1300 number or 1800 number service. Consolidate your business presence in a national market with a single, easily remembered phone word or virtual phone number that captures all of your calls from all over the country. Phone words or smart numbers are great ways to entrench your contact details into your customers’ memory and a virtual phone number can help to give your business a local appeal even if it operates nationally. Capture clients who prefer to call within their local post code for professional services and have the call routed to anywhere in Australia using Fonebox.

Our standard range of services include call tracking and a range of intuitive call routing solutions using options like preset call menus, postcode prompting, exchange-based routing, call forwarding and more. Ensure that every customer call is not only answered and responded to, but shorten and simplify your customers’ journeys using simple, effective and accurate routing solutions we can design specifically for how your business operates. If another provider has told you that what you want to achieve is impossible then contact one of our experts instead. We specialise in delivering the impossible for the lowest possible price. Our affordable outsource call centre services and call management solutions are fully scalable, cost-effective and quick and easy to switch to.

People. Solutions. Results.

Solution architects

Our team takes the time to understand your requirements, before delivering custom solutions that get results.

Account managers

We’re always available to help you analyse and refine your campaigns, so you can continue to grow your business and meet your objectives.

24/7 support teams

When we say we’re with you every step of the way, we mean it. Our expert teams are here to help at any time.

Meet Orbit

Our market-leading Orbit platform uses real time decision making, predictive technology and cutting edge services to add enormous value to the already-significant benefits of a Fonebox 1300 number. Orbit allows us to go way beyond supplying a phone number, instead delivering complete and intelligent solutions to all your inbound service requirements. We ultimately provide a transparent cutting edge solution to transform your business.

Inbound intelligence

Powered by Orbit. Realise countless opportunities.

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Caller Intelligence

Receive alerts for missed call, call recordings, as well as caller ID and other information you need better understand your customers and increase revenue. By knowing the reasons for success, you can replicate and scale your processes using our intelligent solutions. Market leading capabilities that deliver complete control over your calls.

Your trusted Tier 1 provider

We work in highly sensitive industries, governed by the strictest compliance and regulatory requirements. As a Tier 1 network provider, we deliver the safest and most secure services to you at a global level.

Solutions to delight your customers

Unified call services

Inbound services & call answering under one roof for the best end user experience possible.

Innovation

Our forward-thinking approach delivers service your customers love.

Satisfaction

Seamless call routing and ease of access gives a great caller experience every time.

Broaden your horizons

1300 numbers offer an extremely cost-effective way to expand your business and reach more customers.

Are you feeling underwhelmed by your current provider? Are you missing important data? Are you outgrowing their capability? Even if you’re already using a 1300 number, you can transfer to Fonebox quickly and easily. Our team of specialists will plan exactly the right solution for your business, and make the transition simple for you, and completely seamless for your customers.

In addition to the most hassle-free migration available, we’ll also beat your current rates!

Choosing 1300 Numbers for your business provides your customers with a single, national and dedicated business phone number they can call from any Australian landline for the cost of a standard local call. You can achieve a national presence in your market and funnel all of your customer calls to a central number that is easy to remember, cheap for your customers to call and priced for your business at the lowest rate possible.

We are the leading provider of inbound calls in Australia with a range of comprehensive and cost-effective business telecommunications solutions. Our experts custom build your inbound call service, delivering the most valuable service for the lowest cost possible.

Switch to Fonebox

Hassle Free Porting & Migration.

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Ready to switch to Fonebox?

Expert phone answering services

Not only can we deliver your phone calls to your business, but we can handle them as well. From receiving messages to call nurturing and sales processing, there’s no limit to our capabilities.

Add our phone answering services to any solution and get:

Call Features

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Call Routing is a feature of 1300, 1800, and 13 numbers that directs each of your incoming calls to the correct destination as specified by you.

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Call Forwarding

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Time and day based routing

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Location based routing

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Postcode prompting

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Preset Call Menu & IVR

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Custom Routing

Ready to make the move to Fonebox?

Our experienced team will find the best solution to suit your business

What is an outsourced call centre?

An outsourced call centre service is the use of a contracted business for your call centre and customer service needs. Examples of the kinds of service that call centre outsourcing has been used for include telemarketing and warm outbound customer calls.

An outsource call centre is professional service peopled with qualified customer service agents who are able to capture and make calls on behalf of your business. How much you wish to integrate your operations with your outsourced call centre will depend entirely upon your business needs. At Fonebox, we specialise in providing tailored telecommunication solutions including outsourced call centre services using out locally based facilities in Brisbane, Australia.

Why do companies outsource call centres?

An outsource call centre service is the ideal solution for small to medium sized Australian businesses looking for a cost-effective way to supply the highest levels of customer engagement and service for the lowest possible price.

Save on costly resourcing by outsourcing all of your live answer and outbound customer service to a team of experienced professionals who will work off scripts and instructions that you supply. Enjoy the freedom of changing your scripts when and if you need to as well as scaling up or down your call centre services as you need. This is especially helpful for businesses looking for a fast and affordable way to reach customers temporarily, for marketing or advertising strategies as well as for chasing sales and converting leads.

Your outsourced call centre services can be used on demand, when you need them, or permanently for all of your customer service needs, including inbound calls. Using our state of the art technology solutions and software integrations, we can easily assume responsibility for all of your call answering needs, route your business calls using a variety of intuitive and accurate routing software and ensure that every customer call is answered.

Our professional receptionists and customer service agents are able to take messages for you when you’re not available or even book appointments in real time, process sales and field frequently asked questions from your customers like trading hours and branch or service locations.

Our call centre as a service is locally based in Brisbane, Australia, and is available 24/7 for both your business calls and your service support needs. Contact us at any time and rely on our team of experts to keep your business calls routed accurately to your business contacts and your call quality as high as possible with crystal clear reception and phone lines.

What are the services provided by outsourced call centres?

Outsource call centre services vary depending on what your business needs. You can choose any of our fully scalable plans. If your business needs and operations are a little more complicated than a standard plan or service can cover, don’t sweat. We use our available plans and service scopes as a guide only.

Whatever your business needs, we can find a way to make it work for the most cost-effective price possible. Contact one of our friendly experts today and allow our solution architects and creative account managers design a full outsource call centre service to fit your needs.

Request a Free Quote

Get a Free Quote, quickly and easily. Simply fill out the below form and our experienced business experts will help you on your telecommunications journey. Get a quote Today!

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Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.

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Switch to Fonebox

Ready to make the move to Fonebox? Simply fill in below form and our experienced team will contact you with the best solution to suit your business.

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Talk to a member of our sales team

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Request a Free Consultation

Would you like to know more? Simply fill in the form and our experienced team will contact you to discuss the best solutions to suit your needs.

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Talk to a member of our sales team

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