Fonebox’s Postcode Prompting technology gives your customers the perfect balance of precision and flexibility to find your closest business location. With more inbound calls now coming from mobile phones, it’s impossible to automatically place a callers location with 100% confidence. Postcode Prompting is the perfect solution when your callers’ desired location might not be the area they’re calling from. If your callers don’t know their postcode, they can choose to be directed through to your Head Office or our Phone Answering Service. Our operators will help your caller establish the location they require and transfer them accordingly.
When a consumer calls your inbound number, they’ll hear a voice prompt asking them to enter their four-digit postcode. If they’re unable to enter their postcode the call will be routed to an operator of your choosing – so you never miss a call. Upon entering their postcode or speaking with an operator, the caller is connected straight to your designated business premises for that postcode. We can also incorporate Postcode Prompting into a Custom Routing Solution.