Call Forwarding

Fonebox’s Call Forwarding system provides your customers the ability to have their enquiries answered 24/7 – ensuring they have the best possible call experience and outcome. Call Forwarding is the perfect solution if your business isn’t capturing all of it’s incoming calls, whether due to staffing, cyclical or seasonal demand, or peak call times. Our Call Forwarding system will make sure your incoming business leads never go unanswered.

Call Forwarding can be coupled with our Time & Date Routing technology, allowing you to forward incoming calls received outside of your business’s operating hours, to alternate end points – whether to a substitute store, mobile, or our Phone Answering Service. Our system allows for unlimited Call Forwarding options, which is particularly useful if you have different stakeholders calling in on the same Inbound Number. For example: we can forward consumer calls to your office, then to your Customer Service Representative’s mobile, followed by our Phone Answering service as a contingency. However, if your distributors call our system can automatically escalate the call to your Distribution Manager.

How does Call Forwarding work?

It’s simple! You provide us a list of numbers to which you’d like your incoming calls forwarded as well as the duration you’d prefer each answer point to ring for before the call is forwarded on. For further customisation you can provide a list of incoming numbers that are to automatically bypass your Call Routing system and be routed directly to a particular member of your team. If you’d prefer we can work with you to develop a Call Forwarding solution to suit your business – call us on 1800 FONEBOX to get started. We can also incorporate Exchange-Based Routing into a Custom Routing Solution.