Call Reporting and Call Analytics

Act on data and insights you never knew existed.

We are the trusted telecommunication provider for thousands of clients across Australia delivering premium customer service, an intuitive and intelligent call reporting platform and customised call centre services. The power behind our intuitive call routing services and in-depth call analytics is delivered by Orbit. As a marketing-leading proprietary platform, Orbit has reimagined reporting and relevant data insights. It provides deeply detailed inbound call analytics in a simplified and understandable format. It’s designed to save you time and money.

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How does call reporting help businesses?

Are you planning to build your national presence and brand awareness? Choosing phone words – a telephone number based on a word that is easily recalled – can help you develop a strong market presence but how do you know how effective your new number really is? Are you advertising across radio and television? Newspaper and online?

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Reporting and Analytics Features

Inbound data analytics

Understand how your marketing campaigns drive inbound calls and optimise future efforts.

Answering service analytics

Measure all selected performance metrics with our answering service statistics and insights.

Call experience analytics

Know exactly when calls drop out. Put yourself in the customer's shoes with key insights and analysis.

Historical reporting

Monitor and assess your team's performance so you can make informed decisions about future direction.

Omnichannel reporting

Cover all bases with our extensive analysis of calls and customer activities across multiple channels.

Real-time reporting

Data gets old fast. Get real-time information on unanswered calls, recordings and more. Eliminate your blind spots.

Solutions

Solutions

Marketing campaigns tracking

Review and analyse the performance of marketing campaigns and compare with your key objectives. Which channels worked best? What can we optimise?

Franchisee leads

Many of our clients have multiple franchises under their control. Tracking performance while obtaining leads can be tricky, but Fonebox makes measurement easy.

Large enterprise

We work with large enterprise businesses and their departments to streamline call services, boost efficiency and maintain consistency of brand messaging.

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Get a Personal Demo

Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.









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New to Fonebox?

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Fonebox helps you find more of your best customers and drive revenue with intelligent call data. Learn more about our industry-leading solution to call analytics & reporting with a personal demo.










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