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What’s Different About Fonebox?

At Fonebox, we strive to create a workplace culture that encourages innovation and creativity.

Our team is made up of smart, talented people who love what they do and are committed to giving our clients the very best inbound call experience. We actively provide an exciting, fun, and rewarding environment to work in, because after all – work should be a place you want to come to. Our Core Values demonstrate just that.

We have a broad range of divisions that require passionate and committed team members, from Virtual Receptionists for our Phone Answering Service through to Account Management, Development, Finance, Operations, Human Resources, Administration, and Marketing.

Become a Virtual Receptionist

Let’s get straight to the point, if you have two ears, one mouth and are keen to work in a fun 24/7 Inbound Contact Centre then we need to talk to you!

An inbound contact centre receives calls on behalf of clients, it doesn’t makes outbound calls.

Fonebox is always looking for new Virtual Receptionists to join our expanding team in both Full Time as well as Shift Work positions. This is not your usual call centre role, whilst we are busy and growing fast, we keep things bright and believe that looking after team members will keep them here long term. Every day is different as you will answer calls on behalf of and represent some of the biggest brands in Australia & New Zealand.

Virtual Receptionist Job Description

As a Virtual Receptionist your key responsibilities will be answer phone calls for some of the biggest brands in Australia & New Zealand. You’ll answer calls in client’s names and in the style they prefer by utilising customised scripts. Further, you’ll take messages, transfer callers, answer FAQs about clients, book appointments, and manage workflow on behalf of clients as well as provide clients with call outcomes. You might like to read through our Phone Answering Service page to gain a better understanding of the services we offer our clients.

If you are a superstar on the phone, apply today. Cover Letters & Resumes are only accepted through the Seek online application portal. Please note applications without cover letters will not be considered.

Is this you?

 100% availability as we work off a 24/7 Roster

 Flexible with your work times

 You have an excellent phone manner

 You have this amazing ability to hit the ground running and learn quickly

 Polite and helpful phone manner with great listening skills

 Ability to adapt to change

 Comfortable within a shift worker role


Fonebox Call Centre

How Do I Know When Fonebox Is Looking for New Team Members?

We regularly advertise our position vacancies on Seek, so be sure to keep an eye out!