You tell us! Our Phone Receptionist service is entirely bespoke. If you need us to answer questions specific about your product, you got it. If you need us to help troubleshoot a problem over the phone, we can. If you provide our team with the right information, we'll answer your customers questions, no problem.
It's your service, your decision. Our Phone Receptionist team can transfer calls to an unlimited pool of contacts, no matter the requirements. Our team can identify who is calling, what they're calling about, and direct or escalate where needed. Do all product enquiries go to Jane's mobile from the Sydney Warehouse? Transferred! Do all account queries go to Mike and Sarah's landlines in the Brisbane office? Transferred!
Not only does our team collect and deliver the information that matters most to you, directly to you or your team via email and/or SMS, but all caller information is stored and reportable via Orbit, Fonebox's proprietary reporting platform. Included in the reporting is the Call Centre ‘Wrap Ups', which is a summary of your calls for reference. Want to know how many calls were Sales related, check the Wrap Ups - powerful information at the push of a button.
Answer - Entirely. At Fonebox, we tailor your telecommunications. Your Phone Receptionist service can operate in a variety of ways: our team can follow different processes depending on the time or day they receive a call, or if you require additional handling for a recent campaign, our Phone Receptionist team will abide. It's your service, however you need it.
One size definitely does not fit all. We understand that your inbound calls may need to be handled differently. There's a lot that goes into Phone Answering, which is why we'll work with you to identify what's required for each of your inbound lines. Your Phone Receptionist service can operate independently, with our team of agents following different processes for each one of your calls. The sky's the limit!