Phone Receptionist

Keep your business open 24/7 without the stress

Phone receptionist service

We can transfer callers wherever you like, with a cold or warm transfer. We can answer important questions about the business, or we can or take a detailed message. It’s completely up to you.

Business benefits

Fonebox answering services support your business

Cost savings

Eliminate the cost of hiring extra staff by taking advantage of our highly trained virtual receptionists. The tried-and-tested approach used by our expert Fonebox staff, delivers genuine cost savings.

Scalability

With over 40 dedicated Fonebox agents at your disposal, you'll be able to scale campaigns at short notice with ease. From small jobs to major projects, the bar remains high at all times.

Customer experience

We provide world-class training, quality assurance and onboarding to ensure our staff represent your business with distinction. The end result: great customer experiences.

Efficiency

Our technology allows customised automations and personalisation based on your caller's characteristics and history. Then boost your efficiency with actionable data and insights.

Revenue growth

Manage peak call times without missing opportunities to convert. Deliver premium customer service while increasing your revenue and taking your business to new heights.

Delight your Customers

Tales of success

Room for improvement

BSJ Suppliers wanted to improve their customers' experience. After acting on inside feedback provided by their Fonebox Phone Receptionist Service, who deal with their customers every day, they're seeing record high rates of customer satisfaction.

Respond creatively

An unexpectedly huge response to Dream Beds' ad campaign was the best problem they'd ever had. Fonebox set up an outbound system to ensure everyone who registered interest got a call back by the dedicated Fonebox Phone Receptionist team, and not a single lead was lost.

Building relationships

Mary's franchisees wanted to know how their telecommunications set-up was affecting their market position. Fonebox attended the annual national conference, explaining clearly how it all worked, and giving dealers confidence that the system was working for everyone.

Smarter Decisions

Call transfer

Your business is growing, and your customers need to be connected to the right staff member. You don't have the set-up to make that happen, so our Phone Receptionists now connect your customers to staff or departments for you.

On the road

Your business requires staff to be on the road or away from their desks, which is why our Phone Receptionists take your calls, provide key information to your customers and attempt to solve their queries, enabling you to continue growing your business.

Managing outlets

Your business has stores all over the country, but no way of transferring customers to their closest store. Our Phone Receptionist service will handle the initial call, and direct business to the right store, all while capturing their key information to use in your next marketing campaigns.

FAQs

You tell us! Our Phone Receptionist service is entirely bespoke. If you need us to answer questions specific about your product, you got it. If you need us to help troubleshoot a problem over the phone, we can. If you provide our team with the right information, we'll answer your customers questions, no problem.

It's your service, your decision. Our Phone Receptionist team can transfer calls to an unlimited pool of contacts, no matter the requirements. Our team can identify who is calling, what they're calling about, and direct or escalate where needed. Do all product enquiries go to Jane's mobile from the Sydney Warehouse? Transferred! Do all account queries go to Mike and Sarah's landlines in the Brisbane office? Transferred!

Not only does our team collect and deliver the information that matters most to you, directly to you or your team via email and/or SMS, but all caller information is stored and reportable via Orbit, Fonebox's proprietary reporting platform. Included in the reporting is the Call Centre ‘Wrap Ups', which is a summary of your calls for reference. Want to know how many calls were Sales related, check the Wrap Ups - powerful information at the push of a button.

Answer - Entirely. At Fonebox, we tailor your telecommunications. Your Phone Receptionist service can operate in a variety of ways: our team can follow different processes depending on the time or day they receive a call, or if you require additional handling for a recent campaign, our Phone Receptionist team will abide. It's your service, however you need it.

One size definitely does not fit all. We understand that your inbound calls may need to be handled differently. There's a lot that goes into Phone Answering, which is why we'll work with you to identify what's required for each of your inbound lines. Your Phone Receptionist service can operate independently, with our team of agents following different processes for each one of your calls. The sky's the limit!

Get your own phone answering service team

Contact a business expert to find out more.

New to Fonebox?

New to Fonebox?

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