Phone Messaging

Free up your time. Let us take care of your calls.

Phone messaging service

Let's face it, most customers do not appreciate being diverted to a voicemail. Retain existing customers and gain new business by ensuring every call is answered. Our Brisbane-based virtual receptionists seamlessly answer calls as your business, and we record the caller's details and messages. The notification of the incoming call can be sent by email or SMS to your nominated contact.

Business benefits

Fonebox answering services support your business

Cost savings

Eliminate the cost of hiring extra staff by taking advantage of our highly trained virtual receptionists. This tried-and-tested approach delivers genuine cost savings.

Scalability

Scale campaigns at short notice with ease with a rotating team of dedicated Fonebox agents at your disposal.

Customer experience

We provide world-class training, quality assurance and onboarding to make sure our staff represent your business and provide great customer experiences.

Efficiency

Our technology allows customised automations and personalisation based on your caller's history. Use our actionable data and insights.

Revenue growth

Manage peak call times without missing opportunities to convert. We deliver premium customer service while increasing your revenue and taking your business to new heights.

Delight your Customers

Tales of success

Sharper pricing

Williams Wholesalers were able to cut their invoice by 50% with Fonebox. Unlike their previous provider, Fonebox removed the flag fall charge for every call. So they only pay for the minutes used and continue to save as the business grows.

Unmatched customer service

Jemma's team used to hate calling their old provider - always a new person to talk to, having to explain themselves, being endlessly transferred. Now with Fonebox, they're getting all the advantages of a big business, but with the personal service of a small team.

You care, we care

Starbrights has built a reputation for caring, but they weren't able to answer every call. They were worried about the perception from customers who disconnected from their 1300 number. But with Fonebox Live Answering Service agents following up all disconnected callers, the Starbright brand is protected.

Smarter Decisions

24/7 calls and bookings

Your business operates 24/7, but your office doesn't, which is why your Phone Agent service captures the calls, and books the appointments that would otherwise be lost.

Expanding your business

Your business requires a team of trained and qualified staff to answer customer queries and manage your appointment book, but you don't have the resources. Your Phone Agent service removes the stress and cost of employing full-time staff.

Lone worker monitoring

Your business needs to protect your employees after-hours, so our Phone Agents provide a Lone-Worker Service that ensures the safety of your staff in real-time.

FAQs

Our Phone Messaging service is designed to pick up the calls that you maybe missing. We like to keep this simple, with our team collecting your customers name, preferred contact number, email address, as well as their nature of enquiry. Think of this service as the ultimate voicemail.

You'll receive an email and/or SMS with your customers information, delivery immediately after the call was handled. If you would like the email or SMS to be sent to multiple people, no worries. We understand you might not be able to answer all of your own calls, so allow us.

Consider us an extension of your business. We can be your “reception staff”, your “national operations centre” or simply your “after hours messaging service”. You name it, we'll be it. The only constant is the satisfaction of your callers, no matter how we label ourselves. It's your service, tailor made.

As this is our introductory Phone Answering service, the calls are kept to a minimum. Our team will professionally handle the call in a matter of minutes. Think of us as your personal assistant; we don't waste any time ensuring you get the information you need from your customers, so you can call them back.

Our Brisbane-based Call Centre operates 24 hours a day, 7 days a week, 365 days a year. Your service is available any time you need it, whether it be strictly during business hours when your team are on lunch, or after hours when the office is closed, or round the clock! Your Phone Messaging service is available to use whenever you need it.

Get your own phone answering service team

Contact a business expert to find out more.

New to Fonebox?

New to Fonebox?

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