Phone Agent

Friendly service meets expert problem-solving.

Premium service for you and your customers

Our team of highly trained virtual receptionists do more than just book appointments and process payments. They are true ambassadors for your business. You can rely on them to perform complex tasks normally reserved for your best staff. They will attend to all your customer requests, right around the clock

Our team is your team.

Customer service

When you speak with one of our virtual receptionists, you're talking with someone who genuinely cares. Customer satisfaction is always our aim.

Process data and make payments

Our integrated platforms mean we can enter data on your systems, schedule appointments, process payments, receive applications and a whole lot more.

Lead generation

We can help you generate and nurture your leads through landing pages and social media ads, so you can turn visitors into customers.

Technical support

We offer you the best possible support and technical expertise 24/7, no matter where you're located.

The possibilities are endless.
The power is in your hands.

Business benefits

Fonebox answering services support your business

Cost savings

Eliminate the cost of hiring extra staff by taking advantage of our highly trained virtual receptionists. The tried-and-tested approach used by our expert Fonebox staff, delivers genuine cost savings.

Scalability

With over 40 dedicated Fonebox agents at your disposal, you'll be able to scale campaigns at short notice with ease. From small jobs to major projects, the bar remains high at all times.

Customer experience

We provide world-class training, quality assurance and onboarding to ensure our staff represent your business with distinction. The end result: great customer experiences.

Efficiency

Our technology allows customised automations and personalisation based on your caller's characteristics and history. Then boost your efficiency with actionable data and insights.

Revenue growth

Manage peak call times without missing opportunities to convert. Deliver premium customer service while increasing your revenue and taking your business to new heights.

Delight your Customers

Tales of success

Always innovative

The Shelby Clinic wanted to reduce missed appointments so they could improve patient care, avoid scheduling gaps, and decrease administration costs. Fonebox developed an automated email appointment confirmation for their patients, and attendance rates increased by 20%.

Contributing to your success

When employing a receptionist for every garage proved too costly, Lee's Auto turned to their inbound number provider. Fonebox's team of experienced agents were able to step up - taking care of bookings management and sharing the load evenly across locations.

Total integration

Streamlining processes is high on Lion Partners' list of priorities. To assist, Fonebox developers enabled the importation of call detail records and integrated their Live Answering Service with the company's CRM, cutting out the need for manual input.

Smarter Decisions

24/7 calls and bookings

Your business operates 24/7, but your office doesn't, which is why your Phone Agent service captures the calls, and books the appointments that would otherwise be lost.

Expanding your business

Your business requires a team of trained and qualified staff to answer customer queries and manage your appointment book, but you don't have the resources. Your Phone Agent service removes the stress and cost of employing full-time staff.

Lone worker monitoring

Your business needs to protect your employees after-hours, so our Phone Agents provide a Lone-Worker Service that ensures the safety of your staff in real-time.

FAQs

Put simply, there aren't any! Our team of experts will over deliver for your customers. The team will take messages, transfer calls, identify and resolve relevant queries, provide detailed information about your business, book appointments, manage rosters, process sales and even take payments over the phone. You need it, we do it.

Not only are we leaders in the Call Centre industry, but we are innovators. To compliment your inbound call handling requirements, Fonebox offers Outbound calling for your existing customer base. This works best for quality assurance, NPS surveys, or missed call follow-ups. If you have a campaign and need assistance in calling or qualifying potential customers, we can help!

Your business is our business, which is why information is key. The more detailed information about your business, the more our team can do. To ensure your service operates to the highest standard, our team of agents are trained and managed by leaders within the Call Centre industry. Better yet, we believe in collaborating in training, with many of our new and existing business partners visiting our Brisbane office for training and team building.

Absolutely. Our dynamic Call Centre software was developed in-house, which means we are constantly imp roving and building capabilities. Not only can our team access your cloud booking system, or manage your calendar directly, but our state of the art software can connect directly to your CRM, without any agent involvement - all the information pushed directly into your management portal!

We know your calls are important, which is why we only work with the best. We expect nothing short of perfection from our Brisbane-based team, which is why we're one of Australia's most in demand Call Centres. We value our position within your business equal to our own; this is what separates us from other providers. At Fonebox, we're family, and we'd love to welcome you home.

Get your own phone answering service team

Contact a business expert to find out more.

New to Fonebox?

New to Fonebox?

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