Live Operator Service
Live Operator Services powerfully enhance your business profile and save valuable time and resources which would usually be engaged taking calls. Live Operator is an Australian based, 24-hour, 7days-a-week service.
Step 1: The Greeting
When a call comes into the Live Operator Service, it is answered by the first available operator. Callers are greeted by a friendly operator with a welcoming introduction identifying your company.
Greeting Example:
“Hi and thanks for calling Fonebox Australia. This is James speaking. How can I help you?”
Step 2: Availability
If you’re unavailable, the operator will deflect any enquiries with lines such as -
Availability Example:
“Sorry, I don’t have that information. Can I take a message for you and have someone call you back?”
“Mark is unavailable at the moment. Can I take a message and have him return your call?”
Step 3: Take a Message
If the caller wishes to leave a message, Live Operator will send an email and SMS to the appropriate people within your team.
Advanced Configurations: We can also configure some more advanced features:
- Questions: Individualised questions and answers specified by you.
- Multi-Contact: SMS/Email configurations can be supplied for multiple contacts and sent to the appropriate person or department accordingly, be it landline or mobile.
