Fonetrak
Fonetrak – What is it?
That’s a good question, and we’re glad you asked!
Fonetrak is our very own Customer Relationship Management system (CRM). CRMs are all about managing the relationships you have with your past, present and future customers. There’s often a lot of misconceptions on what a CRM is and how it works. Some CRMs are so complex they require a sat-nav and a PhD in quantum mechanics.
Fonetrak brings your business procedures and your people together with easy to use technology, achieving one goal: Keeping your customers happy.
After all – your customers are your business. A successful CRM encompasses many of the different areas of your business, starting with Administration and Customer Service and moving right through to Sales and Marketing.Fonetrak was developed and established in 2008, after researching the different CRMs available on the market. At Fonebox, we found nothing that comprehensively met our needs within a logical, user-friendly platform. So we developed our own. Road-testing the product internally and amongst our network of dealers proved that it was simple to customise, time effective and easy to understand. Now Fonebox has repackaged the product to benefit other companies in a similar situation, with a large and impressive list of features.
For example:
• Account/Contact/Opportunity and Activity Management
• Document Management (Online Storage)
• Reporting
• Contract/Deal/Renewal Management
• Secure Web based platform
• Integration with third party systems (on request)
• Client Lifecycle Management
• Workflow and Approvals
• Fully customised work flow management
• Full calendar systems – view your staff timetables
• Create call logs/reminders/events/tickets
• Lead Management
• Office Exporting (Mail Merging)
• Email Templates and Mass Mail Outs
• Tracking Service Requests
• Department segregation
If you want something specific integrated into your Fonetrak platform – it can be done.
