All your data requirements in a user friendly format, free when you host your Inbound Number or take advantage of Fonebox’s Phone Answering Service. If multiple members of your team require Reporting Platform access, we can provide individual log-ins with different access levels.
Our Brisbane based Phone Answering Service allows you to direct some or all of your incoming calls to our local and professional Virtual Receptionists.
Our Call Routing Suite connects your customers quickly and accurately to the right answer point, ensuring a positive customer experience.
The data provided to you in our Reporting Platform will inform your business decision-making, for example:
– You may identify high call traffic areas, currently not serviced by yourself or your competitors, which may indicating an opportunity to expand into the area
– You may find there are excessive calls coming from the inbound number listed on a client’s site, call recordings advise callers have lots of questions regarding online product offerings – indicative of a lack of product information. Ultimately, effecting the site’s conversion rate
– Further, the data can be used to streamline and improve your inbound call processes and customer service
We’re confident you’ll find the data made available to you for free with any Fonebox service an invaluable tool to inform your business decision-making.
We like to work with our clients to draw meaningful conclusions that will inform smarter business and marketing decision-making. Call us on 1800 FONEBOX if you’d like to discuss your data.
Our industry leading Reporting Platform was developed in house with one overarching objective: to provide our clients with all their data requirements in a user friendly format. Contact us for a free demonstration.
What our clients say about us.
"Using the cost effective 1300 service offered by Fonebox has now given me an effective marketing tool that provides visibility to the success of a campaign, which is useful for all our franchises."
Damon Pownell, Group Marketing Director
"Fonebox look after our 1800 HOGSTER number, plus the hosting and the routing of our inbound services. We have full confidence in Fonebox management of our systems, which provides us with peace of mind knowing our clients calls are getting to where they need to go."
Ross Worth, General Manager
HOGS BREATH CAFE
“Fonebox have provided nothing but exceptional support in an extremely efficient and timely manner. We trust their Live Operators to answer our overflow inbound calls, and they do so very professionally, just like they are in our office.”
Lee Moore, General Manager & COO