Get Free Call Analytics

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Free Call Analytics with Any Service

Fonebox’s state of the art Reporting Platform provides valuable inbound analytics relating to everything from unanswered calls and call recordings, to your billing and account history in a user friendly format.

Inbound Data & Statistics

Inbound Numbers: view the call volume of each inbound number

 Missed calls: a ratio of all answered and unanswered calls

 Location: discover the origin and performance of your calls

 Answer point: evaluate routing data

 Drill-down: analyse and group calls by specified information

 Customisable: generate your own custom reports

Phone Answering Service data & statistics

 Metrics : call duration, distribution, enquiry type, and volume

 Calls: taken by our Phone Answering Service grouped by date

 Wrap-Up: specific types of enquiries received

 Messages: the percentage of messages each contact receives

 Transfers: the successful call transfer rate

 Recordings: listen to or download the recordings of your calls

All your data requirements in a user friendly format, free when you host your Inbound Number or take advantage of Fonebox’s Phone Answering  Service. If multiple members of your team require Reporting Platform access, we can provide individual log-ins with different access levels.

Free Call Analytics with Any Service

Inbound Numbers

Inbound Numbers

Our Brisbane based Phone Answering Service allows you to direct some or all of your incoming calls to our local and professional Virtual Receptionists.

 

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Call Routing

Call Routing

Our Call Routing Suite connects your customers quickly and accurately to the right answer point, ensuring a positive customer experience.

 

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Phone Answering

Phone Answering

Our Brisbane based Phone Answering Service allows you to direct some or all of your incoming calls to our local and professional Virtual Receptionists.

 

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Frequently Asked Questions about Reporting

What can you do with your reporting data?

The data provided to you in our Reporting Platform will inform your business decision-making, for example:

– You may identify high call traffic areas, currently not serviced by yourself or your competitors, which may indicating an opportunity to expand into the area

– You may find there are excessive calls coming from the inbound number listed on a client’s site, call recordings advise callers have lots of questions regarding online product offerings – indicative of a lack of product information. Ultimately, effecting the site’s conversion rate

– Further, the data can be used to streamline and improve your inbound call processes and customer service

We’re confident you’ll find the data made available to you for free with any Fonebox service an invaluable tool to inform your business decision-making.

Not confident interpreting your data?

We like to work with our clients to draw meaningful conclusions that will inform smarter business and marketing decision-making. Call us on 1800 FONEBOX if you’d like to discuss your data.

I already receive reporting data from my inbound service provider - how is Fonebox's Reporting Platform any different?

Our industry leading Reporting Platform was developed in house with one overarching objective: to provide our clients with all their data requirements in a user friendly format. Contact us for a free demonstration.

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