What reporting is available?

Fonebox will supply your organisation with a number of portals that will provide the following details:

• View your company details (make changes)
• Change password / security settings
• View all previous and current bills
• Check call records on service numbers
• Number of calls made to your numbers (Live)
• Date and time of call
• Actual number that called the inbound number

A PDF will be automatically emailed on a monthly basis that will tell you the following:

• Successful Calls - Answerpoint Termination (where the call is landing)
• Successful Calls - No Store termination
• Successful Calls - Summary (includes pie charts and graphs)
• Successful Calls - Day of Month / Hour of Day / State based
• Incomplete Calls - Missed by Answerpoint (which store isn't answering calls)
• Incomplete Calls - Caller hang-up
• Incomplete Calls - Caller input error
• Postcode Stats
• Top 10 Locations receiving Calls