Terms and Conditions

ADSL and ADSL2+ Terms and Conditions

 This agreement is with FONEBOX AUSTRALIA Pty Ltd (Fonebox ABN 35 002 071 427)

1.0 Provision of Service
This Agreement overrides and cancels any previous agreements, whether verbal or otherwise, arrangements or commitments between the Customer and FONEBOX relating to ADSL Internet access services.

1.1 DESCRIPTION OF SERVICE
1.1.1 FONEBOX ADSL and ADSL2+ are both high speed, broadband Internet access services which operate on the Customer's copper telephone line. These services allow the Customer to access the Internet and use their PSTN telephone service simultaneously.
1.1.2 The actual speeds of plans can vary substantially due to many factors, but not limited to distance from local exchange, quality of phone line, EMI (ElectroMagnetic Interference), the speed of the website you connect to, the number and type of other services using the line, the capacity of the uplink and customer's modem/router.
1.1.3 Customers on ADSL2+ plans who are more than 3kms from the telephone exchange and/or with poor quality telephone lines may be limited to ADSL2 (G992.3) or ADSL1 (G992.1) modulation for stability purposes and due to technical limitation of Telstra infrastructure.

1.2 AVAILABILITY OF SERVICE
1.2.1 The Customer agrees and understands that in some cases it may not be possible to provide an ADSL/ADSL2+ service due to limitations (RIMs, Sub Exchanges, etc) or incompatibility with a third party carrier's network.
1.2.2 To get a FONEBOX ADSL2+ service, the Customer must be in an area covered by FONEBOX's ADSL2+ network.
1.2.3 Only FONEBOX's ADSL2+ plans are available to Customers applying for broadband at exchanges where FONEBOX ADSL2+ is enabled.
1.2.4 FONEBOX does not guarantee provision of broadband to every applicant. If the service is unavailable, FONEBOX will notify the applicant, and will not be liable for any loss caused by rejection of the Customers application.
1.2.5 The Customer also accepts that some services offered by a Third Party Carrier, such as PABX systems and certain fax services may be incompatible with the ADSL/ADSL2+ service and may not be available to the Customer after connection.
1.2.6 FONEBOX's broadband business plans are available only to Customers who provide a valid ABN on registration.

1.3 FAULTS AND OUTAGES
1.3.1 The Customer agrees to direct all queries regarding faults/outages of their FONEBOX broadband service to FONEBOX's technical support Help Desk (see contact details online at http://www.fonebox.com.au/). The Customer is liable for any inquires to Third Party service providers or Telstra. FONEBOX will invoice the Customer for costs incurred due to the Customer engaging a third party for assistance with their FONEBOX service.

1.4 INSTALLATION OF ADSL
1.4.1 The Customer agrees to nominate an existing standard telephone service for delivery of the ADSL/ADSL2+ service and the Customer will continue to be responsible for all costs of the nominated service to their existing telephone carrier or to the telephone carrier of the Customer's choice.
1.4.2 If the ADSL connection is terminated due to, but not limited to, suspension of the Customer's telephone service or a change of lessee/retail details, a charge will be payable to reconnect the service - refer to Additional ADSL pricing at http://www.tpg.com.au/.
1.4.3 It is the Customer's responsibility to ensure that their computer and software conform to the minimum standards required to access and use FONEBOX ADSL/ADSL2+.   
1.4.4 For ADSL/ADSL2+ to be installed, the Customer's nominated telephone line must support it. Partial checks to confirm the telephone line can support ADSL/ADSL2+ are carried out on registration, but this does not guarantee the service can be successfully installed.
1.4.5 The Customer agrees and understands that their application may be rejected or delayed by Telstra due to, but not limited to, transpositioning (the line cannot carry ADSL/ADSL2+). The Customer acknowledges that such issues are outside of FONEBOX's control. 1.4.6 Cancellations due to non ADSL/ADSL2+ provisioning must be thoroughly investigated before breakage of the contract.
1.4.7 The Customer acknowledges that there may be a minor disruption to the nominated standard telephone service during installation.
1.4.8 Where the installation of equipment involves a telephone line, the Customer warrants that the Customer is the legal renter of the telephone line or authorised by the legal renter to consent to the installation.

2.0 Equipment

2.1 REQUIRED EQUIPMENT
2.1.1 The Customer must ensure they have compatible, working equipment installed to access and use their FONEBOX ADSL/ADSL2+ service including, but not limited to: Modem/router, filters, wireless cards and cabling. The Customer will not be reimbursed for access or performance problems caused by equipment which is not supplied by FONEBOX or if the warranty is expired.
2.1.2 The ADSL USB modems supplied by FONEBOX do not work in a routed environment and are not stable in a Mac OS or Pre Windows 98 (2nd edition) environment.

2.2 MODELS OF MODEM/ROUTER SUPPLIED BY FONEBOX
2.2.1 FONEBOX reserves the right to supply an alternative model or brand of modem/router, of similar quality and technical specification to the one displayed on the FONEBOX website when the customer registered.

2.3 TECHNICAL SUPPORT
2.3.1 FONEBOX only provides technical support for makes and models of modem/router supplied by FONEBOX. If the customer is using a model of modem/router not supplied by FONEBOX, assistance may be available directly from the manufacturer's own technical support service.

2.4 FILTERING OF TELEPHONIC DEVICES
2.4.1 Every telephonic device connected to the same telephone line as the ADSL/ADSL2+ service will need to have a suitable filter installed to prevent interference between the device and the broadband service.
2.4.2 One standard filter for a standard telephone handset comes with every modem/router supplied by FONEBOX. A stronger central filter will be required for every cordless telephone handset and for every fax machine on the same phone line as the ADSL/ADSL2+ service.
2.4.3 A central splitter must be installed on the service phone line, if you have:
     a) A monitored ‘back to base' security system, which operates via the same phone line as the broadband service.
     b) More than 3 telephony devices connected to your broadband phone line.
     c) A mode 3 phone socket connected to your broadband phone line.
2.4.4 Installation of any required central splitter hardware is at the customer's own expense. The customer should contact an Austel approved technician or Telstra to install the central splitter.  
2.5 DELIVERY
2.5.1 FONEBOX will only deliver ordered equipment to the contact address supplied by the Customer on registration.
2.5.2 In a situation where a Customer is not available to receive delivered equipment and the equipment is returned to FONEBOX, the cost of the return is carried by the Customer. In addition, FONEBOX will charge the Customer to redirect/resend the returned equipment.
2.5.3 Shipping & handling fees are non-refundable.

2.6 WARRANTY
2.6.1 ADSL/ADSL2+ equipment provided by FONEBOX to the Customer is covered by a 1 year return to base warranty. This means that equipment thought to be faulty must be returned to FONEBOX by the Customer, and at the Customer's expense, for testing, repair or replacement. Replacement units are not provided until testing has been completed, and the unit is found to be faulty by FONEBOX.
2.6.2 The warranty period will commence from the date of despatch from FONEBOX.
2.6.3 The warranty period will not restart if a replacement unit is issued.
2.6.4 If equipment bought from FONEBOX is returned to FONEBOX within the 1year warranty period is found to be faulty by us, we will replace, repair or credit the Customer for it at our discretion, unless we find the fault was caused by:
     a) A piece of equipment not supplied by FONEBOX.
     b) A Force Majeure Event.
     c) Interference or modification to the equipment not performed by FONEBOX or the manufacturer, or a failure to use the equipment in accordance with the manufacturer's or our specifications / instructions.
     d) Damage caused by the Customer or a third party.
2.6.5 Operation and maintenance of equipment which has not been purchased from FONEBOX and is outside of any warranty provided by FONEBOX, and any associated repair or maintenance costs are solely the Customer's responsibility.

2.7 EQUIPMENT SPECIAL OFFERS
2.7.1 Equipment special offer' refers to free or discounted equipment (such as modems/routers) offered by FONEBOX.
2.7.2 The Customer may redeem only one equipment special offer per registration, and the offer must be claimed on registration, or in writing within 30 days of registration.
2.7.3 Only offers which are advertised on the FONEBOX website (http://www.tpg.com.au/) for the Customer's particular plan at the time of registration are valid.
2.7.4 Equipment special offers are available to new FONEBOX Customers paying the full ADSL/ADSL2+ setup fee.
2.7.5 Equipment special offers are not available to Customers who transfer (churn) to FONEBOX ADSL from another provider.
2.7.6 Modem/router special offers cannot be exchanged for cash, credit or any other product or service.

3.0 Billing

3.0.1 The Customer agrees to pay all subscription fees and usage charges applicable to the broadband plan they have registered for. The Customer understands that all FONEBOX fees and charges may be altered from time to time by FONEBOX without notice, however, FONEBOX will not increase the subscription fee for the Customer's plan until the end of the Minimum Contract Term.
3.0.2 Failure to pay subscription or usage charges will result in the suspension or termination of the Customer's broadband service. If the service is terminated due to non payment, it will be treated as a cancellation of service by the Customer, who will be required to pay any relevant reconnection or cancellation fees.

3.1 REGISTRATION
3.1.1 The Customer agrees to pay all equipment, delivery and set-up charges and their first subscription fee, once their nominated telephone line passes the initial service qualification test. Set-up charges are different for ADSL and ADSL2+ services. The charges will be as advertised online at the time of registration and will be charged upon registration prior to installation.
3.1.2 The Customer agrees to pay another full set-up fee to re-install their broadband service, if they provide FONEBOX with incorrect registration details which result in the service being installed on the wrong phone line. The Customer must also provide the correct service details in writing to FONEBOX before re-installation will proceed.
3.1.3 Where transpositioning of the Customer's telephone line is required for ADSL/ADSL2+ to be installed, FONEBOX will charge the set-up fee and first month's subscription fee on receipt of written confirmation that the Customer wishes to proceed with transpositioning. These charges will be refunded if transpositioning fails, but if successfully completed, FONEBOX will bill the Customer for any equipment ordered and related delivery charges.
3.1.4 FONEBOX will commence the Customer's Initial Contract Period and subscription billing cycle on the day FONEBOX ADSL is installed on the Customer's telephone line.

3.2 THE MINIMUM CONTRACT TERM
3.2.1 All FONEBOX broadband plans have a Minimum Contract Term. The Minimum Contract Term is the minimum period for which the Customer must remain on and is liable for payment of their FONEBOX broadband service from the time it is activated. If the Customer cancels the service before the end of the Minimum Term, they will be liable to pay out the remainder of this period, up to a maximum of $350.
3.2.2 The Minimum Contract Term varies from plan to plan, and will be as advertised for the Customer's plan at the time of registration.
3.2.3 Once the Minimum Contract Term is over, the Customer's service will continue to renew automatically, and the Customer will continue to be charged for the service, until such time as the Customer cancels the service.

3.3 SUBSCRIPTION FEES
3.3.1 Subscription charges for FONEBOX broadband plans are billed in advance. 6 days prior to the end of each subscription period the Customer's plan will automatically renew, and the following period's subscription fee will be charged.
3.3.2 Subscription fees are charged monthly, quarterly or another period as advertised for the Customer's plan.

3.4 THROTTLING
3.4.1 With some FONEBOX broadband plans the Customer's download speed is throttled (slowed) to a specified speed once the monthly download quota is exceeded until the start of the next billing month.
3.4.2 With the plans which consist of peak and off peak download quota, the Customer's download speed is throttled (slowed) to a specified speed for the period in which the download quota has been exceeded (peak or off peak) until the start of the next billing month.
3.4.3 FONEBOX reserves the right to change the peak and off peak times.

3.5 USAGE (DOWNLOAD) CHARGES
3.5.1 With some FONEBOX broadband plans the Customer is charged for all downloads in excess of a specified monthly download quota, at the rate of 15 cents per megabyte.

3.5.2 With some FONEBOX Broadband plans your usage is capped, then speed is shaped once the limit is reached with no additional charges incurred.
3.5.2 Usage charges incurred within a billing month are charged at the end of that billing month.

3.6 PAYMENT OPTIONS
3.6.1 Payment options are credit card and/or direct debit from a nominated bank account, as specified on the FONEBOX website for the plan chosen by the Customer. Accounts paid with an American Express or Diners Club card will incur a surcharge of 2.75% (incl. GST) of the payment amount when FONEBOX debits the card.
3.6.2 Plans which incur download charges, or call charges, can only be paid by credit card. This applies to broadband plans bundled with a Virtual Phone Card (VPC) or VoIP Telephone Service, as well as ‘Value' and ‘Pay as You Go' plans.
3.6.3 Payment of invoices is required within 30 days of date of invoice. Payment can only be made through "My Account" or by calling the Call Centre. If payment is not made within this time, account suspension will be enforced and a late payment fee of $15 will be added to the account.
3.6.4 Payment method will be moved from invoice to automatic Credit Card or Direct Debit deduction in the cases where a plan change, relocation, reconnection or reactivation of internet service is required by retail customers (without ABN).
3.6.5 FONEBOX reserves the right to charge $10 inc. GST per invoice generated and posted for retail customers (without ABN) who have invoice as payment method.

4.0 Additional Charging

4.1 ADDITIONAL CHARGES
4.1.1 The Customer understands that all changes to their broadband plan/service may incur fees including, but not limited to: Changes in bandwidth/speed/configuration/plan, relocation of the service to a different address or telephone number, and termination of the service. FONEBOX will charge the relevant fees specified on the application form of the Customer's application.

4.1.2 Customer's can change their download allowance within their speed once every 3 months without incurring any additional charges.
4.1.3 FONEBOX is not liable for any interruption in the Customer's service while a change to the Customer's plan/service is being processed and implemented. Customers can contact FONEBOX Customer Service on 13000 366 326 for an estimate of how long the service may be disrupted due to a specific change. FONEBOX cannot guarantee such estimates.
4.1.4 FONEBOX will not reimburse subscription charges incurred while a change to the Customer's FONEBOX service is being processed or implemented, and will not be liable for any loss or damages associated with disruption of the service while the change is being implemented.
4.1.5 A change to a Customer's service will only be implemented once FONEBOX receives all necessary information by way of an online application or in writing by email, fax or post. Contact details are available online at http://www.fonebox.com.au/

4.2 IP ADDRESSES
4.2.1 FONEBOX broadband plans provide dynamic or static IP addresses as described in the plan specification ‘Static IP address' refers to layer 3 or layer 2 (PPPoE) broadband connections where the Customer's router/modem is assigned a specific IP address(s) that is allocated for the time of the contract.
4.2.2 If the Customer has a plan with a static IP address(s), and applies to change their FONEBOX plan/service in any way, FONEBOX will endeavour to retain the Customer's IP address(s) but reserves the right to assign the Customer a new IP address(s).

4.3 RECONNECTION OR RELOCATION OF ADSL SERVICE
4.3.1 Any interruption/change to the Customer's telephone service will cause the ADSL/ADSL2+ service on that line to be disconnected, and the Customer will have to order, and pay a fee for reconnection/relocation of the service as stated on the application form ). Such interruptions/changes include, but are not limited to:
     a) Cancellation/suspension of your telephone account.
     b) Change of service address (even if you keep the same telephone number).
     c) Change of telephone number (even if your address does not change).
     d) Change of telephone service lessee details.
     e) Installation of an ADSL/ADSL2+ incompatible product on the telephone line.
4.3.2 If the Customer's broadband service is terminated automatically, as in 1.4 e) above, it is the Customer's responsibility to inform FONEBOX. If the Customer chooses not to reconnect their service, all of the usual conditions relating to cancelling an ADSL/ADSL2+ service will apply, including the fee for early contract termination.
4.3.3 If a Customer has a FONEBOX ADSL2+ service and changes their location to an area where FONEBOX ADSL2+ is not available, they may choose one of the following 2 options:
     a) Change to a current FONEBOX ADSL plan, with a new Minimum Contract Term.
     b) Cancel the FONEBOX ADSL2+ service and pay out any remaining portion of the Minimum Contract Term up to a maximum of $350.
4.3.4 If the Customer applies to relocate/reconnect their service during the Minimum Contract Term, and FONEBOX determines that neither ADSL nor ADSL2+ are able to be provisioned at the their new address / telephone number, the Customer will be charged the remaining portion of the Minimum Contract Term, up to a maximum of $60.
4.3.5 If relocation/reconnection of the Customer's service is delayed due to a factor outside of FONEBOX's control (for example, there are no available ADSL ports or transpositioning of the telephone line is required), the full early contract termination fee will apply if the Customer chooses not to proceed.
4.3.6 The Customer's Minimum Contract Term will restart on reconnection/relocation of the service. If, at the same time, the Customer changes their broadband plan, they will begin a new Minimum Contract Term as specified for that plan.
4.3.7 If the Customer's existing plan is no longer advertised on the FONEBOX website at the time the relocation/reconnection is applied for, the Customer may be required to choose a new plan from FONEBOX's current range, and begin a new Minimum Contract Term as specified for that plan.

4.4 CHANGE OF PLAN
4.4.1 Migrating to another FONEBOX ADSL/ADSL2+ plan does not reduce the Minimum Contract Term or terminate the original agreement or result in a reduction of the charges payable by the Customer to FONEBOX. The new plan subscription and/or usage charges will apply from the date of the migration.
4.4.2 A Change of Plan fee and/or Contract Restart may apply if customers request to change their ADSL/ADSL2+ service, as displayed online on the application form.

4.5 CANCELLING AN ADSL/ADSL2+ SERVICE
4.5.1 The Customer may terminate their FONEBOX ADSL/ADSL2+ service by giving FONEBOX at least 30 days written notice. The Service has to be paid up to the end of the notice period.
4.5.2 If the Customer cancels their ADSL/ADSL2+ service before the end of their Minimum Contract Term the Customer will be required to pay out the remaining portion of this term, up to a maximum of $350. Unused Virtual Phone Card call credit or VoIP call credit as at the date of cancellation will not be refunded.
4.5.3 If the Customer seeks to terminate their service due to a service problem/outage, before the Minimum Contract Term has ended, a full payout of the remaining portion of this contract term will apply, unless, in our opinion, FONEBOX has had ample opportunity to resolve the problem.
4.5.4The Customer authorises FONEBOX to charge ALL termination fees, including, but not limited to, any remaining portion of the Minimum Contract Term to the Customer's credit card or direct debit account on receipt of the Customer's termination notice.

5.0 Usage

5.1 CUSTOMERS RESPONSIBILITIES
5.1.1 The Customer is responsible for all usage charges in respect of the use of their broadband service, whether or not such usage was authorised, including usage caused by infection of the Customer's computer with a virus or due to other unauthorized third party intrusions.
5.1.2 The Customer is not to allow a Third Party to use their broadband service without direct supervision and/or written authorisation by FONEBOX.

5.2 CALCULATING DOWNLOAD USAGE
5.2.1 1GB (Gigabyte) is equal to 1000MB (Megabyte); 1MB is equal to 1000KB (Kilobyte).
5.3 MONITORING USAGE
5.3.1 If the Customer is on a plan where connection speed is throttled, or they are charged for downloading, once a monthly download quota is exceeded, the Customer can view their recent download history, and total downloads for the month, by logging into their FONEBOX account by application to sales@fonebox.com.au   FONEBOX recommends that Customers monitor their usage regularly.

5.4 RESELLING/ON-SELLING A FONEBOX ADSL SERVICE
5.4.1 The Customer agrees that their FONEBOX ADSL/ADSL2+ service may not be resold or on-sold, and that it is not available to the following: ISPs, Internet Cafés and Web Hosting Companies. Otherwise charges of $10,000 per month for a 256K connection, $15,000 per month for a 512k connection, $20,000 per month for 1500K or $30,000 per month for a ADSL2+ connection from the first date of connection will apply.

5.5 Liability
5.5.1 The Customer warrants that they are the legal renter of the telephone line nominated for their ADSL/ADSL2+ service or are authorized to order installation of broadband on that line. The Customer also warrants that FONEBOX is not liable for any costs associated with their nominated telephone line including, but not limited to, installation costs and line rental/maintenance costs.
5.5.2 The Customer acknowledges that FONEBOX cannot be held responsible for any loss incurred by the Customer because of faults and/or failures within a third party Carrier's Network infrastructure.
5.5.3 Customers use the FONEBOX broadband service at their own risk and FONEBOX takes no responsibility for any data downloaded and/or the content stored on the Customer's computer. The Customer agrees not to make any claim against FONEBOX, its suppliers, employees, contractors or assignees for any loss, damages or expenses relating to, or arising from, this Agreement or the use of the broadband service and/or FONEBOX email services.
5.5.4 While FONEBOX will endeavour to make its broadband services available to Customers 24 hours a day, 7 days a week, ADSL/ADSL2+ are not fault free and FONEBOX cannot guarantee uninterrupted service, or the speed, performance or quality of the service. There are also many factors outside of FONEBOX's control which affect ADSL/ADSL2+ delivery, such as: The performance of third party suppliers and equipment, forces De Majeure and performance of the Customer's own telephone service. FONEBOX accepts no liability for interruptions to the Customer's ADSL service or for any resulting damage or loss suffered by the Customer or any third party.
5.5.5 FONEBOX reserves the right to perform maintenance work from time to time, which may temporarily interrupt the Customer's access to the service. Where possible, FONEBOX will perform this work during non-peak times.
5.5.6 The Customer hereby indemnifies FONEBOX against all liability, costs, loss or damage, suffered or incurred by FONEBOX, its suppliers, employees, contractors and assignees arising from their use of the ADSL Service.
5.5.7 FONEBOX shall not be liable for the consequences of an occurrence of any event beyond its reasonable control and such event shall not amount to a breach of this Agreement.
5.5.8 Support, maintenance and/or consulting by FONEBOX to the Customer shall be regarded as separate to this agreement. The Customer is responsible for any expenses relating to, but not limited to, cabling, configuration and/or modifications to the Customer's equipment.
5.5.9 FONEBOX reserves the right to add, or delete web sites to/from its filter list without prior notice to the Customer.

6.0 Additional Terms and Conditions

6.1 BACK-UP DIAL-UP SERVICE
6.1.1 A backup dial-up service is available with all FONEBOX ADSL/ADSL2+ plans for use by the Customer in the event of an outage, or from a remote location.
6.1.2 The backup dial-up service is charged at a rate of $1.10 per hour, capped at $16.99 per billing month, except for the Broadband Value 256 plan. Any dial-up usage incurred by a Customer on the Broadband Value 256 plan will be deducted from the Customers 200MB monthly download limit. Once the customer has exceeded the 200MB limit, additional dial-up usage will be charged at 15cents/MB.
6.1.3 Dialup usage is calculated in one-minute increments and charging is rounded to the nearest cent. A minimum access charge of 11 cents including GST per session applies.
6.1.4 By utilising the backup dial-up service, the Customer is agreeing to FONEBOX's Dialup Terms and Conditions.
6.1.5 Each time the Customer connects to the Internet using their backup dial-up service, the Customer will incur call charges as per the Customer's contract with their telephone service provider. The Customer is solely responsible for all call charges incurred to connect to their FONEBOX dialup service. Therefore FONEBOX strongly recommend that the Customer check that the FONEBOX dialup number they intend to use is a local call number.

6.2 BUSINESS AND EDUCATION BROADBAND PLANS
6.2.1 FONEBOX Business and Education broadband plans are for commercial users, government organisations, educational organisations and/or non-profit organisations only. Commercial Users need to provide a current ABN to be eligible.

6.3 ADSL FAST TRANSFER (CHURN) AGREEMENT
6.3.1 The fast transfer (churn) process is only available to Customers who have an active ADSL/2+ connection with a participating ISP.
6.3.2 FONEBOX do not guarantee access to the churn process, and will not be liable if the ADSL transfer application is rejected.
6.3.3 FONEBOX will supply the ADSL service from the date the transfer takes effect (the Customer will be notified when this happens).
6.3.4 The Customer will pay FONEBOX for all charges associated with the transfer.
6.3.5 The Customer will still be responsible to their current ADSL supplier for any charges incurred and/or billed up to the date the transfer takes effect.
6.3.6 FONEBOX may refuse or cancel the Customer's service on the basis of its credit assessment of them.
6.3.7 After the transfer, the Customer may not be able to receive certain benefits they currently receive from their DSL supplier (e.g. discounts or specific product enhancements).
6.3.8 The Customer authorises FONEBOX to act on their behalf to transfer their ADSL service.
6.3.9 The Customer's ADSL service will remain active with their current Internet provider until the transfer takes place.
6.3.10 The Customer will need to contact their current ADSL provider about any faults with their ADSL service until the transfer process is completed.
6.3.11 The Customer may experience an outage in their ADSL service of up to 4 hours whilst the transfer takes place. FONEBOX is not liable for any downtime or delays, as we are dependent on a 3rd party to perform the transfer.
6.3.12 The Customer is the account holder of the ADSL service to be transferred, or is authorised by the account holder to transfer the service to FONEBOX.
6.3.13 The Customer understands that it is their responsibility to check the terms of their contract with their current ADSL provider to determine if there will be any consequences under that contract as a result of this transfer, such as an early termination payment.
6.3.14 The Customer authorises FONEBOX to confirm, on their behalf, their current technical data to be used for the ADSL transfer process only.

6.4 FREE EMAIL ACCOUNT
6.4.1 Virus filtering is performed on all email passing in or out of the FONEBOX email servers, and will not be disabled on individual accounts. Email messages detected with a virus are rejected immediately with details of the virus. The Customer will not receive separate notification for each infected message which is rejected, but will be emailed a fortnightly summary of prevented viruses.
6.4.2 FONEBOX Customers who regularly send virus emails, or have virus infected emails sent from their network, will be notified daily via email. Failure to fix the virus infected computer will result in a temporary block of all email services for that customer or network.
6.4.3 SPAM or Junk email filtering is performed on a per email account basis. The account holder is able to select the appropriate filtration level, or disable this service. Email detected and prevented from delivery can be viewed via a website.
6.4.4 Sender address verification is performed on all incoming emails. This is enabled by default, but can be disabled on a per email address basis.
6.4.5 FONEBOX does not guarantee faultless storage of emails, and will not be liable for any damage or loss, including loss of time, resulting from storage faults. Emails are only temporarily stored online for free email accounts. FONEBOX will not be responsible for emails deleted automatically once the specified storage limit is reached - details of storage limits are available with the plan details at sales@fonebox.com.au     
6.4.6 FONEBOX free email plans offer spam filtering and virus protection facilities. These features are to help the Customer protect themselves against unwanted viruses and junk email. FONEBOX does guarantee protection against spam or viruses and recommends that Customers make use of other available protections such as anti virus software and firewalls.
6.4.7 FONEBOX recommends that the Customer uses email client software (i.e. an email program) which will download and store copies of the Customer's email on their own computer and/or will enable the Customer to make hard copies of important emails.