This service is a fully customisable Phone Answering Service that covers all of your inbound call requirements. Our Brisbane based Live Operators take it to the next level by becoming an agent for your business. Our operators will work with custom built platforms, book appointments, schedule services, and assist callers with purchasing products by taking payment details over the phone and forwarding orders accordingly. They’ll also manage incoming calls based on your staff roster. We’ll send the member of your team on duty call outcomes or transfer them calls, based on time and date, location, or both. Alongside all of these extras Phone Agents can still complete Phone Answering and Phone Receptionist duties.
Fonebox’s Phone Agent Service is ideal for larger businesses of franchisors who want to save on the cost of staff and infrastructure. Our Phone Agent Solution is scalable to suit your business’ changing needs.