Set Up State-Based Routing

Call-Routing-State-based

What is State-Based Routing?

Fonebox’s State-Based Routing system enables you to nominate a location to which all calls, including landline and mobile, within a particular state are routed. State-Based Routing offers a broader, more simplified form of routing as opposed to Exchange-Based Routing that is more specific to the callers location. Calls are routed to a single answer point, where your callers’ needs are met or they can be redirected accordingly.

How does State-Based Routing work?

You simply nominate states and corresponding locations to which your calls are routed. You may route several states to a single location if you choose. It’s that easy! We can also incorporate State-Based Routing into a Custom Routing Solution. If your business has a varied presence in each state, you may choose to utilise both Exchange-Based Routing and State-Based Routing in a custom solution.

Benefits of State-Based Routing

 Automatically directs inbound leads, based on the state they’re calling from, to the correct business location and team member.

 Quickly and accurately connect callers with the right member of your team

 Callers are seamlessly connected with the right member of your team, ensuring a positive customer service experience

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Your Inbound Telecommunication Tools to Success

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Free Analytics

Free Analytics

Reporting provides call-based information relating to everything from unanswered calls and call recordings, to your billing and account payment history.

 

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Phone Answering

Phone Answering

Our Brisbane based Phone Answering Service allows you to direct some or all of your incoming calls to our local and professional Virtual Receptionists.

 

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