Fonebox’s State-Based Routing system enables you to nominate a location to which all calls, including landline and mobile, within a particular state are routed. State-Based Routing offers a broader, more simplified form of routing as opposed to Exchange-Based Routing that is more specific to the callers location. Calls are routed to a single answer point, where your callers’ needs are met or they can be redirected accordingly.
You simply nominate states and corresponding locations to which your calls are routed. You may route several states to a single location if you choose. It’s that easy! We can also incorporate State-Based Routing into a Custom Routing Solution. If your business has a varied presence in each state, you may choose to utilise both Exchange-Based Routing and State-Based Routing in a custom solution.