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What is Postcode Prompting?

Fonebox’s Postcode Prompting technology gives your customers the perfect balance of precision and flexibility to find your closest business location. With more inbound calls now coming from mobile phones, it’s impossible to automatically place a callers location with 100% confidence. Postcode Prompting is the perfect solution when your callers’ desired location might not be the area they’re calling from. If your callers don’t know their postcode, they can choose to be directed through to your Head Office or our Phone Answering Service. Our operators will help your caller establish the location they require and transfer them accordingly.

How does Postcode Prompting work?

When a consumer calls your inbound number, they’ll hear a voice prompt asking them to enter their four-digit postcode. If they’re unable to enter their postcode the call will be routed to an operator of your choosing – so you never miss a call. Upon entering their postcode or speaking with an operator, the caller is connected straight to your designated business premises for that postcode. We can also incorporate Postcode Prompting into a Custom Routing Solution.

Post-Code-Prompting

Benefits of Postcode Prompting

 Inbound callers nominate the department or location best able to assist them

 Quickly and accurately connect callers with the right member of your team

 Give callers a positive customer service experience

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Your Inbound Telecommunication Tools to Success

Inbound Numbers

Inbound Numbers

Inbound Numbers provide your audience a clear, easy to identify, and memorable link to your business.

 

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Free Analytics

Free Analytics

Reporting provides call-based information relating to everything from unanswered calls and call recordings, to your billing and account payment history.

 

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Phone Answering

Phone Answering

Our Brisbane based Phone Answering Service allows you to direct some or all of your incoming calls to our local and professional Virtual Receptionists.

 

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