Set Up a Custom Routing Solution

Call-Routing-custom

Need a bit of everything?

In some cases, a routing solution requires customisation to ensure your incoming calls are routed to the most appropriate location. Your custom solution may use multiple routing options, such as Preset Call Menus, Exchange-Based, or Time & Date Routing as well as Services, such as Phone Answering, Call Whisper, or Call Recording, all within your custom solution. A custom call routing solution can be built to be as unique as your business. We’ll make sure your customers have the best call experience possible as well as ensuring you never miss a business lead again – our business is your business.

Some of our Clients Custom Routing Solutions

We can create Custom Routing solutions to suit your business’s routing requirements. Custom solutions can combine our entire Call Routing Suite, including: Preset Call Menus, Postcode Prompting, as well as Exchange-Based, State-Based, Time & Date Routing, and Call Forwarding.

Solution 1, Sydney, NSW

The customer calls their local franchise after 5 PM on the franchise group’s 1800 Number. They would be routed to their local store in Bondi thorough Exchange-Based Routing however, their local store closes at 5 PM. Via Time & Date Routing the customer is routed to the franchise store located in Sydney’s CBD – which has extended trading hours. When the call is received at the CDB store Call Whisper informs the team member: “the caller has been routed from the Bondi store.” Your team member may now tailor their greeting appropriately, inform the caller of the operating hours of the Bondi store, and offer to assist further.

The customer may now have their enquiry resolved, and the franchise hasn’t lost a business lead.

Solution 2, Brisbane, QLD

The customer calls from a mobile in Brisbane. They enter their postcode as “4000” (Postcode Prompting) but, being a highly developed area, there are multiple stores nearby. The caller is the given the option of choosing the store they want: “for the Edward Street store, press 1, for the Mary Street store, press 2” (Preset Call Menus), and so on. The customer makes their selection and is then connected to the most convenient store for them, at which time they lodge their enquiry.

Solution 3, Perth, WA

The customer calls an electrician on his 1300 Number. The call is simultaneously routed to both the electrician’s office and mobile  (Call Forwarding) however, the electrician is on another business call. Thus, the customer is routed to our Phone Answering Service, where our Brisbane based operator will conduct them self as a member of the electrician’s team. A booking will be made by our operator and lodged in the electrician’s personal online booking platform further, a conformation email with all job details will be sent to electrician.

Here, the Custom Routing system has effectively captured an active business lead, which may have been lost otherwise.

Your Inbound Telecommunication Tools to Success

Inbound Numbers

Inbound Numbers

Inbound Numbers provide your audience a clear, easy to identify, and memorable link to your business.

 

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Free Analytics

Free Analytics

Reporting provides call-based information relating to everything from unanswered calls and call recordings, to your billing and account payment history.

 

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Phone Answering

Phone Answering

Our Brisbane based Phone Answering Service allows you to direct some or all of your incoming calls to our local and professional Virtual Receptionists.

 

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