Can’t find the answer to your question?

I can't find any pricing information?

At Fonebox we focus on low rates, extraordinary service, and custom built solutions. Each business has different objectives, target markets, and provides different products or services. We build custom inbound solutions which are as unique as each business. If you’d like to discuss your business needs and what you’d like to achieve with your inbound services Contact Us, and we’ll work with you to develop a custom inbound solution and quote for it.

But is Fonebox competitive?

To put it simply, yes! To offer our clients peace of mind we’ve come up with The Fonebox’s Price Beat Guarantee: we’ll beat the rate of any comparable plan.

Okay, what kind of costs am I likely to encounter?

When setting up an Inbound Number – 13, 1300, 1800 Numbers – you’ll encounter the following costs: hosting, per minute rate on calls, as well as additional costs per additional routing and service option. Fonebox’s custom built solutions ensure you only pay for what your business needs.

Give us a call on 1300 GET ONE, we’ll discuss your business needs and work with you to develop a custom inbound solution and quote for it.

I'm a small business, is Fonebox for me?

We work with small family owned businesses through to some of the largest brands and corporations in Australia creating custom built solutions to suit their individual business needs. What does this mean for small businesses? It means we’ll treat you the same way we treat our largest clients! Contact us and experience our extraordinary service for yourself.

Does Fonebox do one day services?

Yes, if your office is unattended, whether it be due to training or team building or unforeseen circumstances we’re able to catch the enquiries and leads you cant. Contact Us to discuss your needs and we’ll create a one day service solution to suit.

Does Fonebox do outbound services?

We offer specialised outbound services for existing clients. If you require product or service feedback, campaign call back management, or to confirm and manage client details, we’re able to help. However, can not assist with sales calls i.e. telemarketing.

How do Fonebox outbound services work?

You simply supply a client database which you’d like us to contact. Our Virtual Receptionists will contact them on your behalf, as a member of your team, in the style you’d prefer – via completely customisable scripts. If your clients miss our call, and calls back, our software will automatically recognise their number and will prompt our Virtual Receptionists with your script. If you’re a current client and would like to take advantage of our outbound services Contact Us.

Can Fonebox host international numbers?

Yes we can! If your business is expanding internationally we’ll come with you, providing your business with custom built solutions the world over. We currently operate in New Zealand, The United States of America, Canada, The United Kingdom, as well as throughout Europe and Asia. Find out more about International Numbers here.

What are warm and cold transfers?

A warm transfer occurs when the transfer-er speaks with the transfer-ee before connecting the call, this allows the callers details and the nature of call to be handed over before the transfer-ee takes the call.

A cold transfer is simply when the call transferring without the transfer-er and transfer-ee speaking.